Cornell University Retail Sales Specialist (2 positions) - Cornell Retail Services in Ithaca, New York
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A dynamic hub of the Cornell University campus and a recognized leader in collegiate retailing innovation, the team serves students, faculty, staff, alumni and visitors through its 22,000 sq. ft. main store, online store, and branch locations, producing $25 million in annual sales and consistently achieving outstanding operational benchmarks. Cornell Retail Services strives to deliver legendary customer service, provide a rewarding work experience, and produce excellent financial results.
Cornell Retail Services is currently searching for two (2) Retail Sales Specialist in two unique locations. Candidates interested in a particular location/department should express that interest through their cover letter and/or resume.
Ithaca Commons Branch Store - The Cornell Store's, Ithaca Commons location, is located on the award-winning Downtown Ithaca Commons, a four-block pedestrian shopping area with over 100 unique shops, restaurants, street vendors and street entertainers. The retail sales portfolio for this location is $1 million in total annual sales.
Main Store - Tech Connect - At our flag ship store on Cornell's main campus, the Tech Connect departmentencompasses a range of products that are critical to the academic success of our students, faculty and staff. These products include computer hardware, computer software and technology accessories our customers may be searching for.
The Retail Sales Specialist, in either location, will support the Retail Leads and Retail Store Manager by providing frontline assistance in the following areas:
Sales and Service - Greeting and welcoming customers and guests, demonstrating "active selling", providing product information and guidance, and ensuring a high-quality customer service experience
Point of Sale Support - Operate computerized cash registers, assist customers with check-out, and execute appropriate cash handling procedures. Process returns and issue credits when requested.
Visual Merchandising - Assisting in maintaining the appearance of the sales floor, setting up seasonal promotions/visual displays, regularly monitor assigned areas for product restocking and recovery, and keep merchandise orderly and neat in appearance.
Inventory Support - Receive and process incoming merchandise and assist with special orders and store-to-store shipping requests
Training - Assist in the training and guidance of student and temporary employees.
Success in this role includes the ability to operate in a fast-paced environment both independently and as a team player as well as being able to multi-task effectively through multiple priorities. Additionally, it's important to consistently demonstrate strong customer service skills and be able to work with, and support, a variety of customers, visitors, clients and staff. In this role, it's important to be flexible as the schedule may change based on business needs and will include some evenings, weekends, and holidays.
High school diploma or equivalent with at least one year of experience in a retail environment or an equivalent combination or education and experience. College coursework, Associates degree or other formal training is preferred.
Competency with computer/systems use.
Excellent oral and written communication skills.
Demonstrated passion for customer service
Ability to occasionally climb ladders and lift and/or move 25-50 pounds as needed.
Additional work experience in business management, hospitality, fashion/design, and or other related fields.
Prior experience with point-of-sale (POS) systems
No relocation assistance is provided for this position. Visa sponsorship is not available for this position
University Job Title:Sales Asst II
Job Family:Auxiliary Services
Pay Rate Type:Hourly
Contact Name:Darren Murphy
Number of Openings:2
Job Titles and Pay Ranges:
To learn more about Cornell's non-union staff job titles and pay ranges, see . The final rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience.
Education level to the extent education is relevant to the position.
Unique applicable skills.
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Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
EEO Statement: Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.