Cornell University Retail Sales Specialist - Cornell Retail Services in Ithaca, New York
Student & Campus Life (SCL) inspires transformation in all Cornell
students on their journey of individual, academic and personal
evolution. Our division is comprised of leading student affairs experts
who support our campus on pressing student life matters including public
service, health, wellness, social justice, residential living, food
services, sports, recreation, career services, and student activities
and organizations including sorority and fraternity life. Our nearly
4,000 staff and student employees who make up SCL embrace the
opportunity to represent the division and strive for excellence as we
shape the Cornell student experience, one interaction at a time.
Cornell University embraces diversity and seeks candidates who will
contribute to a climate that supports students, faculty and staff of all
identities and backgrounds. We strongly encourage individuals from
underrepresented and/or marginalized identities to apply.
As a dynamic hub of the Cornell University campus, a recognized national
leader in collegiate retailing innovation, and a self- funded enterprise
within the division, Cornell Retail Services is constantly striving to
deliver legendary customer service and quality products to meet the
needs of the Cornell Community. In service of Cornell students, faculty,
staff, alumni and visitors, the Cornell Retail Services team engineers
and executes the operational success of a multi-channel retail business,
including a 22,000 sq. ft. flagship campus store, 3 expansive e-commerce
sites, and 8 satellite locations throughout the Ithaca area and NYC,
ultimately producing a cumulative $26 million in annual retail sales.
As part of our specialty retail store operations, the Statler Hotel
Lobby Shop is located inside the Statler Hotel, a AAA Four Diamond
Award-winning property and the Ivy League's only "teaching hotel". The
Statler Hotel is the heart of a vibrant Ivy League campus and is part of
Cornell University's School of Hotel Administration serving as a gateway
to Cornell University for many visitors. As a service provider, the
Statler Hotel Gift Shop offers an excellent customer experience with a
sampling of Cornell branded gifts and clothing as well as quick snacks
and other convenience items
The Retail Sales Specialist will support the Retail Store Manager by
providing frontline assistance in the following areas:
Sales and Service - Greeting and welcoming customers and guests,
demonstrating "active selling", providing product information and
guidance, and ensuring a high-quality customer service experience
Point of Sale Support - Operate computerized cash registers, assist
customers with check-out, and execute appropriate cash handling
procedures. Process returns and issue credits when requested.
Visual Merchandising - Assisting in maintaining the appearance of the
sales floor, setting up seasonal promotions/visual displays, regularly
monitor assigned areas for product restocking and recovery, and keep
merchandise orderly and neat in appearance.
Inventory Support - Receive and process incoming merchandise and assist
with special orders and store-to-store shipping requests
Training - Assist in the training and guidance of student and temporary
Success in this role includes the ability to operate in a fast-paced
environment both independently and as a team player as well as being
able to multi-task effectively through multiple priorities.
Additionally, it's important to consistently demonstrate strong customer
service skills and be able to work with, and support, a variety of
customers, visitors, clients and staff. In this role, it's important to
be flexible as the schedule may change based on business needs and will
include some evenings, weekends, and holidays.
High school diploma or equivalent with at least one year of experience
in a retail environment or an equivalent combination or education and
experience. College coursework, Associates degree or other formal
training is preferred.
Competency with computer/systems use.
Excellent oral and written communication skills.
Demonstrated passion for customer service
Ability to occasionally climb ladders and lift and/or move 25-50 pounds
Additional work experience in business management, hospitality,
fashion/design, and or other related fields.
Prior experience with retail point-of-sale (POS) systems
No relocation assistance is provided for this position. Visa sponsorship
is not available for this position.
University Job Title:Sales Asst II
Pay Rate Type:Hourly
Contact Name:Darren Murphy
Number of Openings:1
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are a recognized employer and educator valuing AA/EEO, Protected
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EEO Statement: Diversity and Inclusion are a part of Cornell
University’s heritage. We are a recognized employer and educator valuing
AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell
University is an innovative Ivy League university and a great place to
work. Our inclusive community of scholars, students, and staff impart an
uncommon sense of larger purpose, and contribute creative ideas to
further the university's mission of teaching, discovery, and engagement.