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Cornell University Student Services Assistant-ILR Office of Student Services in Ithaca, New York

Student Services Assistant-ILR Office of Student Services APPLY Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply. About the School of Industrial and Labor Relations Learn how you can transform the future of work: As the preeminent educational institution in the world focused on work, employment, and labor, the New York State School of Industrial and Labor Relations (ILR) at Cornell University dedicates itself to generating and disseminating knowledge that improves the lives of workers and transforms the future of work. The Opportunity The ILR Office of Student Services is seeking a service-oriented and adaptable professional to serve as our Student Services Assistant. In this role, you will provide a wide range of administrative support to the office to include, but not limited to: Providing front line intake, assessment, and management of office clientele - students, staff, faculty, alums, parents Leading administrative and logistical support for various events such as Orientation, first-year student programming, ILR student organizations and commencement Making purchases for the office Helping coordinate the student employee hiring process, including position posting, application screening, interviewing and the selection process Training and supervising student employees, verifying and approving time cards for undergraduate student workers This is a full-time (39 hours/week) Contract College position that is based in Ithaca, NY. This position is completely on-site, but during low service times and the summer there may be potential opportunities for a hybrid work schedule. Work hours are 8:30am-4:30pm, but when there are special events the successful candidate may have to work occasional evenings and/or weekends. What We Need We are looking for a team member that is technically savvy, a solution finder, has good attention to detail and communication skills. Additionally, you will: Hold an Associate's Degree and 2 - 4 years of relevant experience in an office setting; or equivalent combination of education and experience Have strong written and verbal communication skills in order to communicate, with diplomacy and tact, with faculty, staff, and students Demonstrate strong people skills in order to anticipate and assist with the needs of students, faulty, and staff Display outstanding customer service skills in order to manage high volume of traffic in a fast-paced office Maintain confidentiality in order to manage highly sensitive, confidential material Utilize excellent organizational skills in order to manage and prioritize multiple tasks simultaneously and meet expected deadlines Demonstrate excellent Outlook calendar skills in order to oversee and manage complex calendaring and schedules Exercise discretion and make judgments independently of direct supervision Have strong attention to detail in order to plan, organize and coordinate multiple projects, manage events and special assignments Have previous experience with event planning or project coordination Be familiar with managing budgets, financial accounts, financial transaction forms such as voucher, travel reimbursements, and financial reports Be a proactive team member in order to foster a positive and productive team environment Demonstrate experience and knowledge of Microsoft Suite including: Word, PowerPoint and Excel and other software programs such as Access or SharePoint Be available to work Memorial Day weekend to participate in, and support, commencement activities. There is also a need for availability for December commencement If you possess these experiences this may be the role for you! There are a few other qualifications that we would view as incredibly helpful in this role, to include: Bachelor's degree or equivalent combination of education and work experience Previous experience in a high-traffic student services office Previous coaching, delegating or supervisory experience that will aid in effectively providing guidance and delegation of work responsibilities to student employees who are hired to work in the unit Prior experience in an academic setting working with students and faculty Demonstrated experience working with web-based editing tools for website management Knowledge of and experience working with social media platforms Prior experience working with Salesforce and CollegeNet or other customer relationships management (CRM) system Experience with Cornell policies and procedures in the areas of purchasing and accounting Knowledge of Cornell on-line systems: KFS Dashboards, I Want Doc, Purchase Order, e-SHOP, and Travel Experience with PeopleSoft and R25 room scheduling software Comfort in adapting to the use of new technology Demonstrated history and continued commitment to Cornell University's ideals and "Staff Skills for Success" A cover letter and resume are required for further consideration for this position. Rewards and Benefits This position is located in Ithaca, New York and is completely on-site. Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives. Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: . Follow this link to learn more about the Total Rewards of Working at Cornell: . Our leave provisions include three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. No Visa Sponsorship is available for this position. As part of the university's, all Cornell employees are required to have and provide proof of an FDA-or WHO-authorized or approved COVID-19 primary vaccination or have obtained a university-approved disability/medical or religious exemption, regardless of their role and work location. University Job Title:Student Services Asst IV Job Family:Student Services Level:D Pay Rate Type:Hourly Pay Range:$22.81 - $26.50 Company:Contract College Contact Name:Vanessa Crowley Number of Openings:1 Job Titles and Pay Ranges: Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline (faculty pay ranges reflects 9-month annual salary) To learn more about Cornell's non-union staff job titles and pay ranges, see . Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see . Current Employees: If you currently work at Cornell University, please exit this website and log in to using your Net ID and password. Select the Career icon on your Home dashboard to view jobs at Cornell. Online Submission Guidelines: Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email . If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at. Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application. Notice to Applicants: Please read the required Notice to Applicants statement by . This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant. EEO Statement: Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement. 2023-01-11-08:00 EEO Statement: Diversity and Inclusion are a part of Cornell University’s heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.

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