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Planned Parenthood of Greater New York Coordinator of Survivor Support Services in Johnstown, New York

At Planned Parenthood of Greater New York (PPGNY), our greatest strengths are the employees who empower every individual with the information, resources, and care they need to live happy, healthy lives.

We are a team of trusted health care providers, educators, and fierce advocates committed to advancing equity and improving health outcomes in communities that face systemic barriers to quality, innovative sexual and reproductive health services -- including birth control, pregnancy testing, emergency contraception, cancer screenings, STI testing and treatment, HIV testing and prevention, transgender hormone therapy, wellness exams, crisis counseling, and financial counseling. PPGNY also proudly provides compassionate, nonjudgmental abortion services.

Picture yourself here:

When you join PPGNY as the Coordinator of Survivor Support Services you will be responsible for coordinating, overseeing, and enhancing services provided through the Survivor Support Services programs at PPGNY.

Additional responsibilities include:

  • Assist in developing and implementing an outreach plan to raise awareness about crime victims and available services in the community.

  • Coordinate multicounty events related to crime victim awareness including crime victims’ week and sexual assault awareness month.

  • Facilitate sexual assault prevention education to children, adolescents, and adults in schools, colleges and community-based organizations.

  • Work with area hospitals, law enforcement, human services, etc. to coordinate advocacy and supportive services in the designated county.

Direct Services

  • Provide crisis intervention, emotional support and guidance, and advocacy services to crime victims of sexual assault as needed.

  • Assist in developing and/or coordinating supportive/therapeutic activities to individuals and groups.

  • Share direct service duties like staffing the 24-hour hotline periodically, assisting with support groups, etc.

  • Help develop initial case plans and ongoing strategies for advocacy.

  • Attend court hearings when possible and track court dates.

  • Aid in completing crime victim compensation applications.


  • Keep service data, create reports about funded projects, and meet other project objectives according to grant specifications.

  • Maintain case files.

  • Assist in preparing monthly & quarterly statistical reports.

  • Provide office coverage as assigned.

  • Attend staff meetings and assist in the evaluation of the program.

  • Participate in program planning.

  • Assist Program Manager in developing and maintaining community-agency relations.

  • Perform other duties as assigned within a team-based work environment.

Volunteer Coordination

  • Assist in the recruitment, training, and supervision of volunteer staff.

  • Coordinate volunteer coverage of 24-hour Crisis Hotline, to include evenings and weekends.

  • Provide assistance and consultation for volunteers as needed or when requested.

  • Participate in volunteer evaluation.

  • Maintain statistics for the volunteer program activities and services.

  • Coordinate volunteer recognition events.


  • A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice

  • A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.

  • Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one’s personal identity with humility.

  • Ability to manage and mentor a culturally diverse team, including creating and sustaining an organizational culture that fosters inclusiveness and equity, and providing positive and developmental feedback and accountability related to practices including but not limited to equity

  • Ability to provide compassionate, non-judgmental and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates deep sense of accountability to patient experience.


  • Possess a Bachelor’s degree plus two to four years, Associate’s degree plus four to seven years, or High School degree plus seven to ten year’s relevant experience including Women’s Studies, Psychology, Sociology, Human Services, Counseling/Advocacy, or Rape Crisis/Victim Services

  • The ability to communicate with and empower staff and volunteers to be effective in their roles

  • Ability to work effectively across differences

  • Knowledge of crisis intervention techniques and case management responsibilities; human behavior and needs at times of crime and crisis; behavioral health, social services, and other community resources; the criminal justice system, NYS Criminal Code, and Rights of victims, police department operations, policies, and procedures.

  • NYS Driver’s License and use of personal vehicle required.

  • Ability to travel as required

  • Keeps confidential all patient, staff and agency information

  • Follow all safety and security guidelines.


  • Excellent customer service and communication skills

  • Ability to remain focused and calm in stressful situations

  • Excellent interpersonal and verbal skills

  • Ability to develop and maintain effective, professional relationships with internal and external stakeholders

  • Ability to work effectively as part of team

  • Proficient in Microsoft Office Suite or similar software

  • Familiarity with Microsoft Excel

  • Familiarity with Client Database.

  • Excellent organizational skills

  • Outstanding time management skills, including the ability to work under deadline

  • The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities

  • Ability to exercise sound judgment and independent decision-making skills

PPGNY's benefits package includes:

Generous PTO and holiday schedule

Medical, dental and vision coverage options for you and eligible dependents

FSA, HSA, Commuter pre-tax reimbursement funds

Short and Long Term Disability, Free Basic Life and AD&D

401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment

All positions at PPGNY require:

Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.

Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our 28 health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically-accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.

At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.

PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.