New York State Job Bank Shift Lead in Lake Placid, New York
Shift Lead Responsibilities -Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. -Responsible for opening back door of store for deliveries. -Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers. -Models and delivers a distinctive and delightful customer experience. Customer Experience --Engages customers and patients by greeting them and offering assistance with products and services. -Resolves customer issues and answers questions to ensure a positive customer experience. -Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until -satisfied, etc.). - Operations -Responsible for holding store keys to open and close without management as necessary. -Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. -Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids. -Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package). -Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions. -Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations. -Assist with ensuring the Outdate program is followed with team members. -Responsible for basic department pricing, signing and making daily price changes -Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested. -Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager. -Assists with separation of food items and product placement as specified by policies/procedures. For consumable items, assists in stock rotation, using the first in, first out method and restock outs. -Has working knowledge of store systems and store equipment. -Assist at Pharmacy out window as requested. -Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Communications -Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. -Reports disciplinary issues and customer complaints to management. Basic Qualifications -One year of prior leadership, supervisory, or retail key holder work experience. -Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) An Equal Opportunity Employer, including disability/veterans.
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