Centene Corporation Trainer - Member Services (NY Only) in Latham, New York
The Member Services Trainer will collaborate with internal clients and technical subject matter experts to develop and deliver training programs to our new and seasoned staff. In addition, they will provide technical consulting and support to effectively maintain and deliver training. Further, the incumbent will identify learning objectives and design learning solutions.
Partner with internal clients and technical SME’s to develop and deliver training programs.
Provide technical consulting and support to effectively maintain and deliver training; fulfills incidental or related duties as assigned.
Perform duties of higher rated positions from time to time for developmental purposes.
Identify learning objectives and design learning solutions: Design delivery modes and effectiveness measures that ensure knowledge and skill transfer.
Deliver or facilitate training; create a positive learning environment.
Assess trainee performance, evaluate training and development effectiveness
Partner with technical SME’s to conduct business and performance needs assessments.
Attend workshops, review professional publications, work to maintain an up-to-date knowledge of instructional technologies.
Supervisory and leadership skills. Will be expected to serve as coach and mentor to new employees within the organization.
Strong writing skills, including policy and procedure develop.
Ability to provide a progressive experience in training individuals and groups.
Ability to develop technical training materials for instructor-led, self-paced, and computer-based training, using sound instructional design methodology.
Ability to identify gaps in performance and make potential suggestions to leadership team on how to improve upon those gaps.
Must be able to travel up to 10%
BA/BS- Bachelor’s Degree or equivalent experience.
Health Care/Training experience required.
Proficiency in Microsoft Office; Lotus Notes; Facets, Visio. Knowledge of organizational development, quality principles including eligibility and enrollment rules.
Experience in HealthCare or managed Care organization Instructional Design
Applied knowledge of training practices, techniques and the principles of adult learning, preferred.
Experience in multi-media training: classroom, Web-based, blended, and video learning environments, preferred
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
TITLE: Trainer - Member Services (NY Only)
LOCATION: Latham, New York
POSITION TYPE: Hourly
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