Job Information
VIP Auto Group LLC Automotive Service & Express Advisors in Levittown, New York
Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.
Automotive Service Advisor Full-Time Opportunity: 5/6 Day Work Week Monday Friday Saturday availability Excellent on-board training A very busy shop with excellent working conditions We have 10 very seasoned Techs who are reliable, talented with brand experience We have a very flexible work schedule Experience is preferred but not mandatory CDK experience is preferred, but not mandatory Organizational, follow-up and time-management skills are essential Strong CSI The ability to multi-task Contribute to a team effort with a positive attitude Excellent communication skills and outgoing demeanor to our staff as well as our customers Build a long-lasting quality relationship with your customers A strong work ethic is necessary WHAT WILL PRVODE YOU WITH
Aggressive weekly payouts Medical benefits are available 401K Paid vacation We are a family-owned and operated dealer
Job Description & Duties:
Schedule service appointments and gather customer and vehicle data prior to arrival when possible. Greet customers promptly and courteously, obtaining necessary vehicle information. Clearly document customer's vehicle issues on repair orders with accuracy. Conduct test drives with customers or refer to a test technician to confirm identified problems. Consult service history, inspect vehicles, and recommend additional necessary services. Advise customers on car care and stress the importance of maintaining vehicles per manufacturers' specifications. Provide comprehensive and precise written cost estimates for labor and parts. Set a "promised time" for service completion, coordinating with the dispatcher if needed. Secure customer signatures on repair orders and provide copies for their records. Establish the customer's method of payment, obtaining credit approval if required. Notify the dispatcher of incoming work and monitor repair progress throughout the day. Communicate changes in estimates or promised time to customers, explaining costs and time requirements in detail and obtaining proper authorization for additional repairs. Implement and uphold a service marketing program. Review repair orders to ensure completion, note any additional work and authorization, and properly close out repair orders. Ensure vehicles are parked in assigned areas, securely locked, and keys are correctly stored. Keep service department forms, menus, and pricing guides up-to-date. Explain completed work and associated charges to customers. Implement quality control measures to minimize comebacks. Uphold high customer satisfaction standards. Manage telephone inquiries related to appointments and ongoing work. Inspect vehicles for body work, inform customers of needed repairs, and provide estimates for bodywork. Supervise the cleaning and preparation of new and used vehicles. Maintain a professional appearance and ensure cleanliness of the work area. Qualifications: 2 + years of previous service advisor experience 1 year of dealership setting experience. To excel in this role, candidates must perform each essential duty satisfactorily. The requirements above represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.
Salary: $50,000 -$90,000 plus inclusive of commission and bonuses
Benefits Include:
Medical and Dental Insurance 401(k) Retirement Plan Employee Discounts on Vehicle Purchases, Parts, and Service Paid Time Off Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance) Comprehensive Employee Recognition Programs Opportunities for Career Advancement Professional Development Assistance