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Hampton Inn General Manager in Lockport, New York

Lockport. Hampton Inn by Hilton. General Manager.

The General Manager is responsible for many different facets of the hotel. They must possess knowledge of interdepartmental relationships as well as management/supervisory knowledge, skills, and ability to handle/resolve guest complaints. This position also requires the ability to communicate positively with guests and co-workers and to professionally represent the property at all times. Familiarity with accounting, budgeting, forecasting and other financial skills are required. Knowledge of staffing to include recruiting, payroll processing and other Human Resources facets involved in the running of a hotel is also a requirement.

We seek highly motivated leaders with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire our team members to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to grow, please apply now.


Hotel Profitability: Ensures attainment of the budget for all departments * Monitors compliance with staffing guidelines and budgeted payrolls by all departments * Monitors compliance with annually established room rate plan and applies principles of yield management

Asset Management: Ensures the attainment of a superior hotel property * Develops annual Capital budget. * Ensures completion of all Capital items.

Accounting: Ensures that the property complies with NHG Accounting Policies and Procedures * Guest Satisfaction/Public Relations: Promotes guest satisfaction in an effort to obtain repeat business of leisure and organizational markets * Evaluates all guest complaints and ensures corrective action is taken by department heads

Sales and Marketing: Monitors sales initiatives and activities in compliance with the established marketing plan * Assists Director of Sales in development of annual Marketing Plan * Reviews marketing plan quarterly with Director of Sales to ensure effectiveness and makes adjustments accordingly

Human Resources/Training and Development: Ensures associates are provided with necessary structure, motivation and training to satisfy their needs and achieve organizational goals * Ensures that all hiring and termination practices adhere to A and A Hotels' policies and procedures, state and federal laws and protects the company's "at will" employer status * Ensures adequate staffing levels are maintained, adhering to, labor to budget, percent to sales and approved staffing guidelines

Personal Development: Ensures continual efforts are made to increase management abilities and knowledge * Attends annually a minimum of one advanced management-training seminar * Attends corporate management sponsored events

General: Operates in compliance with Policies and Procedures Manual unless preempted by property or franchise level policies * Perform all other duties as assigned by management.

Educational/Vocational Preparation: * Bachelor's degree in Hospitality/Restaurant Management and/or comparable experience gained through 5+ years previous Hospitality Management on-the-job training. Previous supervisory experience is required.

Qualifications: * Certification in Hotel Administration highly desired * Three years of progressively responsible hospitality experience * Seasoned management/supervisory skills * Professionalism beyond reproach * Outstanding moral, ethical character * This position involves a high degree of social skills and ability to perform work under pressure. * Flexibility to work days, evenings, weekends, and/or holidays

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