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Job Information

Highmark Health Assistant Sales Center Manager in Malta, New York

Company :

Highmark Inc.

Job Description :

JOB SUMMARY:

Under the direction of the manager, consumer markets, the Assistant Sales Center Manager will coordinate and provide sales consultation

for all activity flowing through the Medicare Center. This person will work closely with the benefit consultants, delivery crews, and various internal departments to ensure cohesive flow from the customer's first impression to consultation, final sale, and follow-up. This position is responsible for delivering consultative sales solutions to address customer needs; document relevant information in Company’s customer relationship management (CRM) tool; open and close the center daily; perform one-on-one consults with customers with the goal to sell appropriate Consumer Markets products; making certain that all office operations are performed in accordance with established Company policies and procedures; making sales calls on current and prospective customers within the market area.

ESSENTIAL RESPONSIBILITIES:

  • Meet, in person, with Consumer Markets sales prospects that arrive at the Medicare Center; qualify and sell Consumer Markets products to prospective and existing members; completes the required sales applications as appropriate. Comply with relevant compliance regulations with the New York Department of Health (DOH), Department of Financial Services (DFS), and the Centers for Medicare & Medicaid Services (CMS).

  • Oversee the orderly operation of the retail site. Includes opening and closing the site daily, maintaining appropriate office conditions, ensuring all office activities align with appropriate site protocols and procedures, and manages and/or triages issues or situations as they arise.

  • Understand needs of customers and direct them to the appropriate next steps, including assignment to an on-site benefit consultant. Performs assigned outreach activities to maximize membership growth and retention. Collaborates with Customer Service and Billing & Enrollment to resolve member issues.

  • As necessary based on seasonality of sales cycle, make outbound phone calls for Consumer Markets in accordance with member retention and growth strategies. Responsible for tracking and reporting outreach efforts (in accordance with Company policies as well as DOH, DFS, and CMS guidelines). Responsible for contributing to team sales goals for new membership and retention by closing sales or nurturing opportunities to ensure a final sale.

  • Complete required training, including annual Medicare/CMS certification.

  • Perform other duties as required.

EXPERIENCE:

Required

  • 2 years of experience in Customer Service, Sales, Marketing, or a related field

Preferred

  • 1 year of experience in a metric-driven sales role

SKILLS:

  • Ability to work a flexible schedule, up to 40-50 hours per week as needed, including weekends, some holidays and evenings

  • Excellent communication skills – verbal, written, listening, including persuasive communication styles.

  • Strong sense of ownership with the ability to take control of difficult situations.

  • Ability to be responsive to the needs and requirements of the customers/members, and to curate effective sales solutions to meet customer needs.

  • Excellent time management skills and prior experience in a fast-paced environment with daily work processing deadlines, and frequent interruptions.

  • Demonstrated customer service orientation and personal accountability. Ability to work effectively with minor supervision.

  • Proficient computer skills, including intermediate skill level on Microsoft Office programs

EDUCATION:

Required

  • High school diploma or equivalent

Preferred

  • Associate’s degree

LICENSES or CERTIFICATIONS

Required

  • State-specific Producer License for Accident and Health is required or must be obtained within 45 days of hire

Preferred

  • None

Language (Other than English):

None

Travel Requirement:

0% - 25%

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office- or Remote-based

Teaches / trains others

Occasionally

Travel from the office to various work sites or from site-to-site Rarely

Works primarily out-of-the office selling products/services (sales employees) Never

Physical work site required

No

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Pay Range Minimum:

$21.15

Pay Range Maximum:

$31.73

Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf )

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For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org

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Req ID: J241947

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