Planned Parenthood of Greater New York Advanced Practice Clinician, Centralized Follow Up (CFU) in Manhattan, New York
At Planned Parenthood of Greater New York (PPGNY), our greatest strengths are the employees who empower every individual with the information, resources, and care they need to live happy, healthy lives.
Picture yourself here: We are a team of trusted health care providers, educators, and fierce advocates committed to advancing equity and improving health outcomes in communities that face systemic barriers to quality, innovative sexual and reproductive health services -- including birth control, pregnancy testing, emergency contraception, cancer screenings, STI testing and treatment, HIV testing and prevention, transgender hormone therapy, wellness exams, crisis counseling, and financial counseling. PPGNY also proudly provides compassionate, nonjudgmental abortion services.
When you join PPGNY as the APC, Centralized Follow-Up (CFU) you will spend most of your time on the computer in a virtual environment providing care to diagnose and treat issues and conditions related to reproductive, sexual health, abortion, and gender-affirming care. This person will also spend their time using the Electronic Health Record system EPIC, reviewing labs and diagnostic imaging, triaging patient’s questions, handling prescription requests, documenting patient interactions, and running reports. Some of your time will be spent interacting with CFU team members, other APCs, collaborating with other departments and consulting with PPGNY program directors. This position will require weekend work on a rotating schedule. The person in this role will know they are successful when all patients who receive follow-up care have their needs met in a patient-centered manner and in accordance with PPGNY’s Medical Standard and Guidelines (MS&Gs) and policies. The person in this role may work from home or the office but may be required to be in the office occasionally for administrative duties, training, or team building.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
Patient Care- (95%)
Daily review of centralized follow up pools
Manages abnormal labs and creates management plan as per PPGNY’s MS&Gs
Writes prescriptions for patient treatment, birth control and other medications as indicated.
Manages abnormal referral reports and creates management plan in accordance with PPGNY MS&Gs
Consults with physicians as required to develop treatment plans or for general management advice
Performs chart review for patients in follow-up to determine recommendations when services not obtained according to PPGNY MS&Gs
Initiates referrals as needed
Reviews all normal and negative labs
Reviews normal outside referral reports from diagnostic imaging and specialists
Responds to refill requests: sending in RX or denials per PPGNYs MS&Gs
Triages, counsels, educates, and manages patient questions and concerns via phone or patient portal according to PPGNY’s MS&Gs, policies and protocols
Manages urgent labs for example Beta HCG, Rh, confirmatory HIV, and PrEP, and PEP labs
Documents accurately, appropriately and efficiently all phone interactions with patients in the EMR, EPIC
Expedites patient scheduling for time sensitive services such as STI treatment, colposcopy, etc.
Demonstrates ongoing proficiency in EPIC especially using In Basket
Responds to prior authorizations for medications and services as needed.
Supports licensed and unlicensed staff with medical questions or concerns
Participates in onboarding and training of new centralized follow-up staff.
Provides excellent customer service to both internal and external customers by working towards a positive outcome with any problems encountered
Works closely with the CFU director to identify and prioritize EPIC configuration needs related to notification and follow up.
Performs other duties as assigned
A demonstrated commitment to PPGNY’s mission related to bodily autonomy, health equity, and gender and racial justice
A demonstrated commitment to learning about and enhancing practices related to racial equity and its impact on healthcare systems.
Strong relationship building and communication skills, including an ability to work and build trust across cultural differences related to related to race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and to reflect on one’s personal identity with humility
Ability to provide compassionate, non-judgmental and culturally responsive care across race, class, age, gender, gender identity and expression, sexual orientation, religion, ethnicity, national origin or ability; and demonstrates deep sense of accountability to patient experience
Excellent customer service and communication skills
Ability to remain focused and calm in stressful situations
Excellent interpersonal and verbal skills
Excellent oral and written communication skills
Ability to develop and maintain effective, professional relationships with internal and external stakeholders
Ability to work effectively as part of team
Proficient in Microsoft Office Suite or similar software
Familiarity with Microsoft teams
Bilingual in Spanish preferred
High degree of comfort with electronic health record
Subject Matter Knowledge
Strong SRH knowledge
Familiar with abortion care and complications
Experience working with LGBTQ and Transgender populations including hormonal therapy for gender affirming care (GAC)
Keen attention to detail
Outstanding time management skills, including the ability to work under deadline
The ability to produce high quality work in a fast-paced environment with changing and/or competing priorities
Ability to exercise sound judgment and independent decision-making skills
Ability to produce reliable, high-quality work with minimal direct supervision
Ability to exercise discretion in the handling of confidential information
Ability to demonstrate and document evidence-based clinical judgment
·Ability to work a flexible or extended schedule, including evenings and weekends, as operational demands require
Licensures/Certifications - New York State license as a Physician Assistant, Midwife or Nurse Practitioner and be certified by a national credentialing body.
New York registration as a Nurse Practitioner, Physician Assistant, Nurse Midwife or Certified Midwife.
Minimum 1-year of clinical experience as an Advanced Practice Clinician providing sexual and reproductive health services
Bilingual in English and Spanish.
PPGNY's benefits package includes:
Generous PTO and holiday schedule
Medical, dental and vision coverage options for you and eligible dependents
FSA, HSA, Commuter pre-tax reimbursement funds
Short and Long Term Disability, Free Basic Life and AD&D
401(k) Retirement Plan with Safe Harbor contributions after 1 year of employment
All positions at PPGNY require:
Proof of immunization or immunity to certain communicable diseases (including influenza during the flu season and Covid-19) and testing for tuberculosis. These certifications are required by the NYC DOHMH Health Code, NYSDOH and OSHA.
Planned Parenthood of Greater New York (PPGNY) is a leading provider, educator, and advocate of sexual and reproductive health care in New York State. PPGNY is proud to provide a wide-range of family planning services at our 28 health centers and mobile care units. We care for everyone regardless of their immigration status, zip code or ability to pay. PPGNY’s education and outreach programs are backed by medically-accurate, evidence-based information that allows people to make informed decisions about their health and future. As a voice for reproductive freedom, PPGNY supports legislation and policies that ensure all New Yorkers have access to the full range of reproductive health care and education.
At PPGNY, we provide the absolute best care to our patients and our communities through innovative health care delivery and education programming. We care for everyone who walks through our doors regardless of insurance, ability to pay or immigration status. As a leading voice for reproductive freedom, PPGNY fiercely advocates for policies to ensure that all New Yorkers will have access to the full range of reproductive health care services and information.
PPGNY is committed to diversity, equity, and inclusion. We believe we are most impactful when people with a wide range of backgrounds, experiences, and identities come together with common purpose. We encourage candidates from all backgrounds to apply.