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Mustache Agency Head of Account Management in Manhattan, New York

A trusted client partner with a deep understanding of industry/business challenges, working relentlessly to transform our and our clients’ business, brands, and reputations. You are a seasoned business leader with oversight across all accounts, the proverbial “buck stops here” for all agency and client leadership. You contribute to developing and are in charge of executing the company vision and making it come to life across the agency and client teams. A big-picture thinker, but also able to turn big ideas into action. You demonstrate superior communication skills, charisma, and executive presence. You are hungry to learn and evolve personally, generous in how you grow your clients and your team members, and undaunted by change or complexity. You have your finger on the pulse of every aspect of the business and partner with the integrated team leaders to deliver amazing work (quickly), grow the business and create an inclusive culture that permeates throughout the team.

While Mustache is still working remotely from home, we are working hard—along with the rest of the industry at large—to get back to our office perch in Manhattan, New York.

We encourage those who can commute to Manhattan to apply!

Responsibilities / Expectations:

Client Management: You are the “voice” of the client

  • Fully versed in client's business including historic context, products, financials, share price, and significant news items, along with a solid understanding of the business challenges the client faces

  • Responsible for developing strong relationships with senior clients CEO / CMO / MD / SBM / BM

  • Delivers with excellence on the work and galvanizing a team behind a shared goal of delivering great work

  • Excels at strengthening and owning client & partner agency relationships and ensures the rest of the team maps well to the client set

  • Lead and shape the strategic and creative development of the work and ensure that teams are developing innovative ways to go to market

    Team Management: Use your heart to be good at people management.

  • You are responsible and empathetic for those that report to you along with the overall health of the agency team

  • Responsible for growth and development of her/his team by providing clear, direct and actionable feedback in a motivating and positive manner, leaning into principles of radical candor.

  • Ability to lead and inspire large groups of cross-functional teams, and understands how and when these teams should collaborate.

  • Understands how to delegate appropriately, knowing when to let other team members lead client initiatives and run point and when to step in at a moment’s notice and help redirect.

  • Able to provide proper, upfront guidance that will put the team in a position to succeed, knowing you don’t have to own everything or every relationship in order to be successful.

  • Support the C-Suite to develop and manage team structures that are efficient & effective, while partnering with all department leads

  • Aid in the recruitment of talent and ability to build and sustain client and industry relationships that we can activate when hiring needs arise

    Business Strategy: Able to soundly implement strategies for business growth

  • Strong foundational and working knowledge of creative, strategy, and media across all major media channels. Must be well versed in common marketing & media principles with a strong understanding of the social media platforms and their ecosystems.

  • Be well versed in the various Paid Media and Measurement opportunities in social, digital, and broader marketing mix, to provide client recommendations on the proper social & digital KPIs, based on brand-specific goals.

  • Participate and guide teams (and agency partners) on larger strategic projects (e.g. annual planning and help to set strategic agenda for the clients and goals for the team)

  • Strong understanding of all of Mustache’s offerings and know how and when to utilize these teams and their offerings

    Business Growth: Drive incremental growth and operate profitably

  • Proven ability to sell in new business and strategically grow portfolio, building relationships. Includes selling in creative ideas that are on strategy

  • Identify new ways to bring new revenue streams in both existing and new clients, including incremental revenue growth opportunities

  • Drive awareness of relevant case studies across all accounts so we can share with our clients + internally

  • Actively seek out relevant award opportunities that effectively demonstrate proven business results (e.g. Effies, Cannes)

  • Responsible for ensuring the creation of case studies by their team to showcase Mustache strategy, work and results both internally and externally

    Communication + Collaboration:

  • Collaborates with various teams to deliver ‘Best in Class’ consistent creative work that's on brand and on strategy

  • Partner with Strategy and Creative leads to critically evaluate creative briefs and creative work

  • Responsible for keeping C-Suite apprised of ongoing work, significant strategic projects, providing regular creative overview updates and reporting on the state of the client relationship and team health. And leveraging C-Suite to remove any barriers you may experience both internally and externally

  • Deep level of partnership with senior counterparts across departments, to drive collaboration and provide robust + seamless client deliverables

    Financial Acumen + Business Health:

  • Responsible for understanding the financial health of all client business, including financial tracking and business health. Ensuring that your team are running efficiently in line with the scopes. And that your AD/AS have all client initiatives running on time and to budget

  • Tracking the health of the business on a regular basis to ensure efficiency is being met and if not, able to quickly diagnose and fix the problem (i.e, brief has evolved and team needs to reset and better manage client's expectations, etc.)

  • Collaborates with and supports C-Suite in the P&L development, tracking & maintenance of all revenue + SOW projections/signatures, and appropriate staffing levels across all lines of business

    Qualifications:

  • Proven track record of effectively growing client’s business, effectively able to manage a portfolio of +$15MM in revenue

  • Proven success of managing integrated campaigns e.g. social/digital/traditional/media/other

  • Strong experience and confidence leading a new business pitch

  • Confident and dependable facilitator of meetings and presentations

  • Given the unique culture at Mustache and nature of our business, proven ability to adapt to fast-paced change

  • Knowledge of Advertising Research industry nomenclature (e.g. mixed media models, DataLogix, Nielsen)

  • Radical candor: Ability to deliver all feedback (both the positive and the tough) in a clear, direct and motivating manner, early and often

  • Responsible for the overall health of the Account Management team

  • Strong team management and coaching skills

  • Solid presentation skills (verbal, written, visual)

  • Mastery of presentation and spreadsheet software

    What We Offer:

  • Salary to commensurate with experience

  • Full-time salaried position with paid vacation and holidays

  • Group medical, vision, and dental insurance

  • 401k with company match

  • Growth opportunities and excellent company culture

    About Mustache: Mustache is content - Scripted, Unscripted, Live Action, Animation, Short Form, Long Form, TV, Social Media, Commercial, Branded Content and beyond. Staffed with a passionate and diverse set of multi-hyphenate creators and doers, Mustache is poised to craft soup-to-nuts, visually-stunning, imaginative, thoughtful, and sometimes hilarious content and campaigns for any platform. Born of an instinct to buck tradition and institutional bloat, our energized team is designed to contend with the biggest dinosaurs in the advertising, digital and entertainment industries. Mustache is the future of creativity.

    Mustache delivers full creative, strategy, production, post-production and distribution/campaign management services under one roof. With a full-time staff of 50 employees and growing, we maintain a flat, family-like culture with room for upward growth and mobility. We support a wide range of clients comprised of tech, beauty, fashion, communication and OTT distribution brands including but not limited to Netflix, HBOMax, Universal Pictures, Google, Grammarly, Estee Lauder, Under Armour, and Intuit.

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