Enterprise Holdings FT Seasonal Customer Assistance Representative in Midtown, New York
The Senior Customer Assistance Representative (SCAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The SCAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a home city branch location.
Please note that this is a seasonal position that requires you to be available on May 1st, 2020 through September 30, 2020. This position will have an end date on or before September 30, 2020
COMPENSATION FOR THIS ROLE IS $15.50/HR
This position will work 40 hours per week during office hours.
This will be for our Enterprise branches located in Manhattan.
Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
Meet and greet customers in a friendly and timely manner
Provide directions and general assistance
Assist to assess condition of rental upon return
Process returns, check-ins and exit kiosk transactions
Picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
Understand and communicate rental terms and conditions, vehicle features and other services
May sell optional protection products, upgrades, fuel options and other additional equipment
Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
Clean vehicle interior and exterior by hand or by operating washing equipment when needed
Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
+ + Must have two years of college experience OR two years of customer service experience
Must be at least 18 years old
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Must be able to read, write, and speak English.
Must be living within a reasonable commute of no more than 1 hour to the location(s) listed above within 30 days of anticipated start date
Must be willing to accept the hourly compensation of $15.50/hour
Aside from religious observations, must be available to work during business hours listed below:
Based on business need and applicant availability we will create a set schedule at a future date.
External Company Name: Enterprise Holdings
External Company URL: www.erac.com
Requisition Number: 2020-312019
Enterprise Holdings/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Holdings is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address to contact us about your interest in employment.
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