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Benchmark Conference Services Manager in Monticello, New York

Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.

To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.

Job Description Summary:

The Kartrite Resort & Indoor Waterpark is like nothing New York’s Catskills has ever seen before. With the USA’s most modern, state of the art, indoor waterpark, 350+ exquisitely designed rooms and suites, and a fantastic brand-new luxury lodge experience set right in the mountains, the Kartrite Resort delivers an unbelievable family adventure for all ages! Nestled in the historic Catskills region of New York State, The Kartrite Resort & Indoor Waterpark is less than 2 hours from New York City, Northern New Jersey, Pennsylvania and Connecticut. The Kartrite Resort is the perfect place to stay in the Catskills!Situated just a 3-wood away from the world-famous Monster Golf Course and home to the Catskill’s largest indoor waterpark, The Kartrite has completely rethought the idea of the perfect family resort. Splash the day away on thrilling waterslides! Surf an endless wave while enjoying a view of the heart of the Catskills. Satisfy your inner iron chef at any one of our innovative restaurants. Wind down after a day of aqua adventures at our relaxing spa. Think way outside the box. Throw a party, plan your dream wedding, or schedule a corporate outing. No matter your adventure, The Kartrite Resort & Indoor Waterpark offers a premium Catskills resort experience for the entire family.If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class resort!The Conference Services Manager will plan, coordinate, and ensure the execution of all conference group guest rooms, meetings and events as assigned by the Director of Sales & Marketing. Which includes relationship trust building with the client designated point of contact and serve as the liaison for overall client satisfaction & hotel profitability while following property policies & procedures as supported by a dotted line supplemental reporting with the Director of Food & Beverage.

Job Description:

Required Qualifications:

  1. High school diploma or equivalent.2. Two years food and beverage experience in banquets and event set-up.3. Excellent customer centric and guest service resolution experience.4. Pleasant and helpful personality. 5. Be well organized and efficient.6. Menu Planning & wine knowledge.

Essential Job Functions:

  • Will work directly with client and group leader to plan and execute meeting event.

  • Will create and detail a Group Resume, Banquet Event Order, and floor plan diagrams according to meeting specifications which includes guest room matrix, menu planning, service details, pricing and payment.

  • Fill out necessary requisitions for functions (banquet staffing, stewarding equipment, tables).

  • Review and discuss all details of Banquet Event Orders with all necessary departments.

  • Coordinate and coach supervisory banquet leaders on client expectations on set up, preparation, service and tear down of banquet function and banquet staff service standards and their interactions with coworkers & guests.

  • Follow up on all event details with the necessary resource providers to ensure deliverables are met which includes but are not limited to F&B Managers, Executive Chef, A/V Technicians, Front Office, Guest Services, Equipment Rentals, outside service contractors etc…

  • Responsible for rooming list reservations, call-in group block consolidation, transportation details, meeting agendas/resumes, and PCI compliant billing authorizations.

  • Provide necessary event updates & post meeting information to accounting for proper billing and Director of Food & Beverage for service training standards.

  • Work with the Executive Chef to provide seasonal offerings and special menus when appropriate.

  • Manage and yield space to ensure optimal meeting success for all groups using conference space, and upsell additional Guestroom, F&B, and resort add-ons to achieve higher revenue returns from the group/event.

  • Attend and co-lead BEO meetings, as needed client pre-con meetings, and pre-shift Banquet staff meetings.

  • Maintain client files electronically in designated hotels systems with current and well-organized information with a log of needs and preferences of requesters, overnight guests, and day guests.

Benchmark CSM goal/comp planThe Kartrite is an EOE/M/F/Vet/Disabled Drug Free Workplace

BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.

BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience.

BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence.