Smiley Brothers Inc, DBA Mohonk Mountain House Golf Shop Supervisor in New Paltz, New York
BASIC FUNCTIONS AND RESPONSIBILITIES:
Assist the Golf Manager with operational aspects of the golf program-including Golf Shop operations, tournament coordination and execution, corporate group events, public relations, and sales to maximize Golf Course revenues while maintaining a high quality service.
ESSENTIAL JOB FUNCTIONS:
•Oversee daily operations of Golf Shop; including tee time reservations, equipment and merchandise sales, the rental of golf carts and clubs
•Responsible for positive guest relation, and a peaceful golfing experience.
•Promote Mohonk Mountain House’s unique golfing while interacting with guests.
•Organize and communicate to Golf Manager all information relating to guest needs and potential golf events, conditions, problems, or concerns.
•Answer phones in a clear, professional manner, and retrieve voicemails; return calls, accurately record messages, process payment, and follow through.
•Plan, implement and monitor golf leagues and golf handicapping.
•Re-grip golf clubs for players.
•Responsible for daily office procedures including purchasing software.
•Record and coordinate all golf lesson reservations.
•Responsible for all daily office procedures using tee sheet software to book tee times, voice-mail system, POS, Golf/Lunch package reservations, etc.
•Operate Point of Sale device to record all greens fee and cart rental sales, lessons, and merchandise sales.
•Maintain a clean and orderly appearance in the Golf Shop at all times.
•Ranger-Patrol golf course, maintain safe and orderly pace of play.
•Conduct periodic inventory of golf shop merchandise.
•Stock beverage, snacks, and merchandise racks.
•Interact cordially and professionally with all guests and co-workers.
•Communicate clearly and effectively with the golf staff, golf grounds staff, recreation staff and all other Mohonk Mountain House service staff.
•Organize and inspect golf rental sets, maintain adequate rental sets.
•Inspect course conditions and make recommendations based on play of the course.
•Provide quick tips for beginning golfers
•Offer assistance to any member of the golf course staff when deemed necessary.
•Recognize and fix minor problems that occur with the engines and bodies of the golf carts.
•Repair minor damage to the golf course such as divots on the greens, tee boxes, broken signs, ropes, and tee markers.
•Inspect the work of others by touch, sight, sound and smell for conformance to prescribed standards.
•Adhere to Mohonk Mountain House’s Dress and Grooming Standards; presenting a neat, clean and well-groomed appearance and maintaining a positive, professional image to our customers.
•Learn and successfully demonstrate the Mohonk Mountain House Service Steps with Service Strategies with guests and staff.
•Learn and retain knowledge of historical facts and information about Mohonk Mountain House.
•Maintain a flexible work schedule including days/nights, weekdays/weekends, holidays, and during peak periods of business.
•Develop and maintain positive working relationships with other staff.
•Attend events, programs, and trainings as needed to enforce and support Mohonk Mountain House policies and culture.
•Answer guest questions with accurate information and demonstrate a friendly and helpful personality by smiling, eye contact, initiating conversation and engaging with others.
•Work in a manner that will not endanger self or others.
•Sell merchandise in the Golf Shop.
•Refill gas golf cart with gasoline at pumping station.
•Perform daily cleaning protocols.
•Handles change, adversity, and emergency situations in a calm and levelheaded manner.
•Analyze problems and develop and implement action plans to address problems.
•Demonstrate proficiency with Windows-based operating systems and use software including MS Word, MS Excel, MS Outlook.
•Reach with hands and arms, bend, kneel, stoop, twist and flex arms, walk up and down stairs/inclines, sit, climb up/down ladders or stand for up to 5 hours at a time.
•Lift up to 75 pounds from ground level to waist level and carry a distance of up to 100 feet with/ without assistance. Walk up to 5 miles per day.
•Speak, read and write the English language and communicate in a clear and congenial manner, with our guests, visitors and employees. Hear verbal instructions, directions and warnings.
•See close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
•Perform basic mathematical skills including addition, subtraction, multiplication, division and perform and record cash/credit transactions accurately.
•Speak clearly and in front of groups of people up to 50 people.
•At least 21 years of age.
•Valid driver’s license.
•Extensive knowledge of the game of golf including rules, etiquette, and play.
•CPR and First Aid Training preferred.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.