Brookfield Global Integrated Solutions Facilities Services Coordinator in New York City, New York
Length of Assignment:
BGIS is currently seeking a Facility Services Coordinator / Office Support to join the team.
BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.
With over 20 years of experience, we employ over 5,000 skilled professionals and manage in excess of 56 million square meters of property and infrastructure, and delivers services that drive sustainable cost reductions for its clients. As part of the wider Brookfield Asset Management Group, BGIS clients benefit from the combined strength, expertise and leadership. When you join our team, whether as a seasoned professional or a recent graduate, you re joining an industry-leading company that makes a difference in our communities, drives innovation through best practices and technology, and takes pride in being one of Canada s Green 30 companies since 2010.
The Facilities Services Coordinator provides customer service and front line support to BGIS clients with respect to the maintenance and operations of their buildings. Specific responsibilities include, but are not limited to, handling inbound service requests received via telephone, email and web interface and initiating work orders to support timely fulfillment and resolution of client requests.
Under direct supervision, responsible for administrative activities at a jobsite and for communications with field personnel, the General Contractor and subcontractors.
Meet and greet clients and visitors;
Act as the first point of contact for all incoming phone queries, managing requests and room bookings as part of the virtual service center model including lodging work requests using the internal system.
Assist the internal site management team acting as the conduit for client requests as well as other requests as required;
Assist with visitor/contractor escorts and instructing and supervising as required
Manage the collection and distribution of internal and external mail & courier deliveries.
Manage the delivery of consumables throughout the refresh areas
Support in the provision of building access cards to staff and contractors
Supporting in meeting room requirements (ex. room reconfigurations & catering provisions)
Administration duties as required
Invoicing receipting and reconciliation
Data entry & records management
Work Order management
Maintain distribution lists
HSE policies and procedures are met and maintained by all stakeholders.
Strong demonstrated experience working in a Customer Service Centre environment;
Demonstrated understanding of customer service principles;
Demonstrated experience working with internal and external stakeholders at varying levels of an organisation;
Strong demonstrated professional telephone manner -listening, questioning, empathy, clear client outcome and professionalism;
Demonstrated attention for detail and grammar;
Proficient in relevant computer software Word, Excel, Outlook (or related programme) and Internet access;Good key board skills, speed and accuracy;
Able to respond quickly to change and adopt a flexible/ innovative approach to problems and opportunities
PHYSICAL DEMANDS and WORK ENVIROMENT
Ability and willingness to travel.
Provide personal transportation for meetings and job visits away from the office; reimbursed.
Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.
The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.
BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.
This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.
Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.
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Employer's Job# 196744-17
Please visit job URL for more information about this opening and to view EOE statement.