1-800 Accountant Software Application Support in New York City, New York
Who we are:
Led by our CEO who was voted one of the country's 50 best CEO's in the United States by Glassdoor, 1800Accountant serves the accounting needs of start-ups, entrepreneurs and small businesses by providing extraordinary service at an affordable price. We are a next generation Accounting firm, focused on service and driven by technology! Using our Dedicated Accountant model, we build relationships based on integrity, responsiveness and solidarity, with the goal of making every client a client for life.
Located in Midtown Manhattan, our staff is a diverse team of seasoned and growing career accountants.
Who you are:
A positive and bright minded individual dedicated to enhancing client experience and reducing overall technical obstacles for users and employees alike. Compelled to be the best at what you do, you seek answers to questions, you are a top notch communicator that adheres to a consultative approach of listening first, and are comfortable presenting information by phone and in writing. You are a problem solver, analytical thinker and collaborative individual that works effectively to transfer knowledge to others and has no problem taking direction.
Bachelor?s degree or equivalent work experience preferred
3+ years of experience in the financial services or related industry with a client service background
Must be highly organized, posses strong attention to detail and demonstrate the ability to work under pressure
Ability to analyze information and make sound recommendations
Ability to adjust changing priorities
Must demonstrate professionalism and diplomacy and be able to work with a variety of personalities
Ability to communicate with others in a concise, productive and professional manner - both verbally and in writing
Demonstrated ability dealing with escalated customer issues
Strong information-gathering and troubleshooting skills
Proficient with Microsoft, Excel and Google Suite
Manage and resolve support tickets for various applications which include, but not limited to: bank feed issues, customer product inquiries and requests, employee product inquiries
Collaborate with Data Analyst on reporting relaying support tickets
Assist in Salesforce checks such as manual updates
Contribute to departmental initiatives and identification of opportunities for process improvement
Engage with third-party software vendors to ensure issues are being worked on and resolved
Improve and document the technical processes around application support
We offer a truly collaborative environment packed with people passionate about our business. On top of a comprehensive benefits package and generous PTO, we always have a packed pantry, breakfast every Monday and the opportunity to grow both personally and professionally. We promote continued education and want to help prepare you to serve our clients while keeping your skills current in a quickly changing world!