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Bridge Investment Group, LLC Analyst, Help Desk IT Support in New York, NY, New York

As an Information Technology Analyst, you will assist the corporate and property (offsite) staff and nation-wide satellite offices with technical support of desktop computers, applications, and related technology. This position will require traveling to multiple locations throughout the Nation. This position is available to be based out of our New York City office.

Support for this role includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. The Information Technology Analyst will regularly interact with application software and operating systems to diagnose and resolve unique, non-recurring problems. Support includes fault diagnosis and resolution of Microsoft Windows desktops, Microsoft Office, networking components, printers and other peripherals. Additional duties of the Information Technology Analyst include:

  • Provide front end support for PC's and associated peripherals for Bridge properties located nationally

  • Set up equipment for employee use, performing or ensuring proper installation of peripherals, operating systems, and appropriate software

  • Answer users' inquiries regarding computer software and hardware operation to resolve problems

  • Provide client support and technical issue resolution via E-Mail, phone and other electronic medium

  • Configure software to connect to Internet application servers

  • Identify and correct or advise, on operational issues in end-user computer systems

Requirements

  • Minimum 3 years’ experience of IT support experience

  • Minimum 2 years’ experience supporting large onsite team as well as remote users with minimal supervision

  • Minimum 2 years’ experience on boarding IT needs for new employees

  • Bachelor's Degree in Information Systems, Business, or related field or equivalent experience

  • High proficiency in Microsoft Windows and Office, Ethernet and wireless networking, hardware and software setup, and problem resolution

  • Ability to multi-task and prioritize competing service request

  • Ability to work independently and efficiently to meet end-user needs

  • Ability to promptly answer support related email, phone calls and other electronic communications

  • Superior organization skills, attention to detail, and appropriate motivation

  • Experience with hardware and software issues

  • Proficiency in Internet related applications such as E-Mail clients and Web Browsers

  • Excellent communication (oral and written), interpersonal, and presentation skills

Bridge’s Benefits include…

  • Annual bonus based on individual, team and company performance

  • A suite of benefits, including comprehensive medical, dental, vision, and 401k matching

  • Generous PTO, including parental leave

  • Company-sponsored service opportunities

At Bridge, we believe that we are only as good as our people. We value diversity, promote innovation, and encourage our people to never stop learning. Our culture of excellence, accountability, teamwork, and collaboration empowers individuals to develop and thrive professionally and personally.

Bridge Investment Group is a leading real estate investment and property management firm with over $28 billion in assets under management. Bridge pursues investment opportunities in targeted real estate sectors that offer attractive returns including current income and capital appreciation. Its real estate activities encompass the acquisition, financing, property management, optimization and disposition of real assets and CRE-backed fixed income securities. The Company operates in five targeted verticals; multifamily/affordable housing, office, seniors housing, logistic and industrial, opportunity zone investments and CRE-backed fixed income, and has specialized investment teams focused on each of these areas to generate above-market returns for its investors.

Bridge Culture

Bridge is well-regarded for its high integrity and collaborative leadership culture that rewards both individual thinking and team decision making. Our leadership are seasoned professionals who bring their vast experience and high standards of excellence to their work.

Given our horizontal scope and vertical integration, Bridge professionals are empowered to work across functional teams. As a result, they are deeply specialized and highly versatile with a clear understanding of how their roles fit into a broader context.

Our leaders value career development and take seriously the role they play in developing next-generation leaders. Bridge professionals embody accountability and seek to deliver high-quality results through creativity and innovation. We cultivate a diverse and inclusive culture of disciplined analysis and action; we believe that diversity is the only path to superior performance.

Job ID: 2021-7641

External Company URL: https://www.bridgeig.com/

Street: 280 Park Avenue, 28th Floor West

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