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RSM US LLP 2021 - Summer - Consulting Associate - Technology - Infrastructure - Managed Ser in New York, New York

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A Managed IT Service Desk Technician, within our Technology Consulting group, provides you with a unique opportunity to be a part of our dynamic practice. As our company continues to grow, we are looking for individuals who seek roles that expose them to all facets of infrastructure including engineering, technology, design and business. Our team is composed of smart, self-motivated individuals who thrive in a cohesive and results-oriented environment and enjoy the challenge of real responsibility.?As a Managed IT Service Desk Technician, you will work directly with our highly trained consultants and have access to a large cross-section of engagements and projects that will develop your I.T. career.

Profile:?

A Managed IT Service Desk Technician provides remote technical support to our external managed serve clients. This position requires strong technical ability, great customer service skills, and the desire to learn. These attributes will be used in a fast-paced, fun, team-oriented environment.?

Job Duties and Responsibilities:?
Provide phone and email technical support for end-users to resolve any hardware or software issues
Support and troubleshoot workstations, servers and network related issues
Perform systems administration for Office 365, Windows Servers, and workstations across multiple clients
Monitor and troubleshoot client backups
Escalate client issues through the proper channels
Manage cases according to defined case impact and priority
Maintain client security standards and confidentiality of information
Clearly document support issues and all resolution steps in RSM's ticketing system
Monitor trends from reported client cases to isolate possible chronic issues for software, system, or network infrastructure that indicate failing hardware or software corruption
Update cases and communicate with clients as required until issue is closed

Basic Qualifications:

Working towards bachelor's degree or equivalent from an accredited university
Experience providing excellent customer service and professionalism
Excellent written/ verbal communication, problem solving, and analytical skills.
Strong judgment, issues management, and problem-solving techniques.
Strong presentation, time management, and prioritization skills.
Must be able to manage individual workload
Must be a strong team player
Must possess strong sense of ownership with client relationships
Knowledge of Microsoft Office Suite: Including Excel, Word, Outlook
Knowledge of Apple and Windows-based software/hardware
A minimum 3.0 GPA is preferred

Preferred Qualifications:
Currently pursuing or recently completed a bachelor's degree in Computer Information Systems or related concentration.
Experience with Office 365 and associated workloads including Email and SharePoint
Experience with firewalls, such as Cisco, SonicWALL and Meraki
Experience with VMWare ESX hosts and vSphere Client for administration
Experience with Windows Servers, Azure AD Administration, SharePoint and Teams Administration.
Experience with remote solutions, such as Citrix, Remote Desktop Services and VPN
Experience with enterprise mobile devices
You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

Experience RSM US. Experience the power of being understood.

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

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Job ID:

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req15368

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Line of Business:

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Consulting Services

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SubFunction:

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TC MITS Inf MITS

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Job Type:

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FullTime

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Req #:

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req15368

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Location:

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New York, NY US

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Region:

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Northeast Region

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Job Category:

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Business Consulting/Technology

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Employment Type:

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Campus Associate

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Degree Required:

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Bachelor

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Travel:

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Yes

RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

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