Legends Hospitality Account Executive, Group Sales in New York, New York
ONE WORLD OBSERVATORY
Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 – One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City’s signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.
One World Observatory has received the following awards since opening in 2015: Trip Advisor Top US
Trending Summer Attraction - 2016. Concierge Choice Awards Attraction of the Year – 2016 and 2018.
Trip Advisor Top Global Attraction – 2018. Tiqets Best Attraction – 2019.
The Account Executive, Group Sales will be responsible for the following:
Proactively assist in developing future programs that will benefit the Observatory’s long-term sales goals.
Achieve established Group Sales Ticket Goals
Provide superior customer service to clients and prospects
Contact sales leads through phone and email outreach, as well as face to face meetings
Generate referrals from personal/professional network, if applicable
Complete the booking process from reservation to invoicing, payment, ticket fulfillment and execution
Aide Group Sales staff in guest service relations and activation of Groups on a day-to-day basis
Respond in a timely manner to calls, inquiries and emails
Develop client relationships to ensure long-term patronage
Manage client-related issues in a calm, professional manner
Upsell into added-value products
Attend networking events and trade shows as needed
Non-traditional hours (Nights, Weekends & Holidays as necessary)
Bilingual a plus.
To perform this job successfully, the successful candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Strong communication and interpersonal skills — diplomatic, tactful, customer-focused with a professional phone manner and ability to interact with a variety of clients
Positive, coachable and hardworking
Entrepreneurial spirit, energetic and outgoing personality with a proactive approach to work
Desire to grow a fruitful career in attractions, sports and entertainment
Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Public Speaking: Advanced
Customer Service: Advanced
Time Management: Advanced
Team Work: Advanced
Microsoft Office(Excel, PPT, Word, Outlook): Advanced
- Foreign Language - Spanish: Intermediate
Loyal: Shows firm and constant support to a cause
Dedicated: Devoted to a task or purpose with loyalty or integrity
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Innovative: Consistently introduces new ideas and demonstrates original thinking
Team Player: Works well as a member of a group
Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Goal Completion: Inspired to perform well by the completion of tasks
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Self-Starter: Inspired to perform without outside help
Job Security: Inspired to perform well by the knowledge that your job is safe
Financial: Inspired to perform well by monetary reimbursement
- Bachelors or better in Business
- 1-3 year: Experience working as a Sales Representative in an attraction, sports venue, or entertainment industry