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Legends Hospitality Account Executive, Group Sales in New York, New York

Description

ONE WORLD OBSERVATORY

Positioned at the top of One World Trade Center, the tallest building in the Western Hemisphere, on levels 100, 101, and 102 – One World Observatory provides guests with unique, panoramic views of New York City, its most iconic sites, and surrounding waters from 1,250 feet. A customized guest experience complements the seemingly endless views - which evoke feelings of the City’s signature pride, hope and determination - including special interactive experiences and dining options, plus a sit-down restaurant.

One World Observatory has received the following awards since opening in 2015: Trip Advisor Top US

Trending Summer Attraction - 2016. Concierge Choice Awards Attraction of the Year – 2016 and 2018.

Trip Advisor Top Global Attraction – 2018. Tiqets Best Attraction – 2019.

THE ROLE

The Account Executive, Group Sales will be responsible for the following:

  • Proactively assist in developing future programs that will benefit the Observatory’s long-term sales goals.

  • Achieve established Group Sales Ticket Goals

  • Provide superior customer service to clients and prospects

  • Contact sales leads through phone and email outreach, as well as face to face meetings

  • Generate referrals from personal/professional network, if applicable

  • Complete the booking process from reservation to invoicing, payment, ticket fulfillment and execution

  • Aide Group Sales staff in guest service relations and activation of Groups on a day-to-day basis

  • Respond in a timely manner to calls, inquiries and emails

  • Develop client relationships to ensure long-term patronage

  • Manage client-related issues in a calm, professional manner

  • Upsell into added-value products

  • Attend networking events and trade shows as needed

  • Non-traditional hours (Nights, Weekends & Holidays as necessary)

  • Bilingual a plus.

    QUALIFICATIONS

To perform this job successfully, the successful candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Bachelor’s Degree

  • Strong communication and interpersonal skills — diplomatic, tactful, customer-focused with a professional phone manner and ability to interact with a variety of clients

  • Positive, coachable and hardworking

  • Entrepreneurial spirit, energetic and outgoing personality with a proactive approach to work

  • Desire to grow a fruitful career in attractions, sports and entertainment

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Qualifications

Skills

Required

  • Public Speaking: Advanced

  • Customer Service: Advanced

  • Time Management: Advanced

  • Team Work: Advanced

  • SalesForce: Intermediate

  • Sales: Intermediate

  • Microsoft Office(Excel, PPT, Word, Outlook): Advanced

  • Communication: Intermediate

Preferred

  • Foreign Language - Spanish: Intermediate

Behaviors

Required

  • Loyal: Shows firm and constant support to a cause

  • Dedicated: Devoted to a task or purpose with loyalty or integrity

  • Enthusiastic: Shows intense and eager enjoyment and interest

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Innovative: Consistently introduces new ideas and demonstrates original thinking

  • Team Player: Works well as a member of a group

Motivations

Required

  • Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

  • Goal Completion: Inspired to perform well by the completion of tasks

  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

  • Self-Starter: Inspired to perform without outside help

Preferred

  • Job Security: Inspired to perform well by the knowledge that your job is safe

  • Financial: Inspired to perform well by monetary reimbursement

Education

Required

  • Bachelors or better in Business

Experience

Required

  • 1-3 year: Experience working as a Sales Representative in an attraction, sports venue, or entertainment industry
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