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Industrial Color Account Manager - globaledit in New York, New York

globaledit, a division of CoCreativ is looking for a passionate Account Manager to join our Client Success team. We are the leading provider of a powerful SaaS platform that optimizes and accelerates creative production. The company is Private Equity-backed, based in New York City & Los Angeles with a well-established client base. Our Clients include leading fashion brands, retailers, and entertainment companies – including Morphe Cosmetics, L.L. Bean, Showtime, and NBC.

We are looking for an Account Manager to build on our success with some of the world’s largest creative production teams. The right candidate will be a strong individual contributor who will focus driving growth through brand adoption and expansion of globaledit. This is a role based in our Tribeca offices operating in a hybrid model with a balance between remote and onsite presence.

To be successful, this individual must be a hunter who takes a fearless and enthusiastic approach to achieve or exceed company goals. We are looking for someone to help us serve some of the world's largest creative production teams by building long-term strategic relationships and maintaining high levels of customer satisfaction. The ideal candidate would have experience in digital photography, asset management, software support or creative production workflow.

We are currently operating in a hybrid work model with several days onsite and the balance of time working remote. New York City requires all employees working onsite to provide proof of vaccination status.

Requirements

  • Managing client accounts and creative production / asset management workflows across multiple industries (we primarily serve media and entertainment, fashion retail, photo production, and advertising.)

  • Serving as a strategic partner by understanding unique creative workflows and challenges, and helping the client to architect and implement enterprise level digital asset management solutions.

  • Ensuring that clients are fully utilizing globaledit to maximize the quality and productivity of their creative production.

  • Engaging regularly with the client and establishing agreed upon goals and driving progress toward those goals.

  • Advocating for the client as needed by gathering and sharing product feedback with our product management team.

  • Regularly updating our support site / forums and educating clients on new features and capabilities.

  • Handling on-boarding of new accounts by leading the overall project management and orientation for new accounts.

  • Delivering production support services to select clients including content management, image processing, metadata tagging, file renaming, etc

  • Acting as a problem solver and liaison between clients and product management / software engineering for technical issues.

  • Ensuring internal alignment on account strategy with the Client Solution & Sales team.

  • 3-5 Years Account Management experience

  • College degree in related field

  • Strong technical savviness and know-how

  • Personable, reliable and highly organized

  • Has great follow-through skills

  • High energy to grow and learn in a fast-growing company

Desirable:

  • Experience supporting SaaS software platforms

  • Experience with Adobe Photoshop, Adobe Bridge, CaptureOne

  • Industry experience in media, video, photography, workflow desirable

  • Passion for photography/video a plus

Benefits

We offer a competitive benefits package including major medical, dental and vision insurance, FSA, HSA, commuter benefits, and employee discounts as well as PTO, summer Fridays and regular office events to celebrate our teams. Beautiful workspace which includes two patio decks and open gallery space.

gloabedit is a division of CoCreativ, a family of integrated creative production companies. We partner with top brands, agencies, and creative professionals providing a full range of essential production services. For over 29 years, we've led the industry through a culture of innovation, bringing state-of-the-art digital production and post-production solutions to our clients.

Our headquarters is based in Tribeca, NY, with offices in Los Angeles and studios in Williamsburg (Brooklyn). Some of our clients: Publicis, McCann Worldgroup, BBDO, Procter & Gamble, Wieden & Kennedy, Tommy Hilfiger, Absolut Vodka, Nike, Grey Worldwide, J. Walter Thompson, L’Oreal, Vogue, GQ, and W Magazine.

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