Springer Science & Business Media LLC Account Specialist in New York, New York
Date: Jul 1, 2022
New York, US
Springer Nature Group
Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities - enabling them to improve outcomes, make progress, and benefit the generations that follow.
Visit: and follow
The Account Specialist has a commanding role within the company and collaborates with customers, the sales team, and other internal stakeholders in the accurate preparation of contracts for online research and educational products. The outcome is to deliver world class service to both internal and external customers. The Account Specialist role is empowered through professional and personal development training.
Prepare renewals and planning (i.e. calculate journals licenses, calculate eBook quotes) while managing and updating renewal tracking tool for reporting and guidance to Sales Team (i.e. report on renewal status, workflows)
Prepare (in CRM/ERP system) the quote and contract to trigger invoicing
Be the first point of contact for our customers with regards to contract execution
Coordinate all customer correspondence and agreements within assigned international region
Proactively communicate with customer, align new contract terms & agreed fees and obtain the customer signed license
Manage customer requests in the assigned international region and provide assistance on daily operations (i.e. engage with customers in order to enhance customer data quality, answer questions connected to contract data, or invoicing data)
Stay in close contact with subscription agents to pursue deals (i.e. to obtain purchase orders, solve order queries, provide journal title lists for invoicing from agent to end customer)
Provide feedback to improve sales and support workflows (in systems) to work more effective and efficient
Have excellent knowledge of (SAP) CRM system and safeguard data quality in CRM
Monitor and improve performance on key indicators
Generate reports and analysis on renewal sales progress for assigned region
Active participation in stakeholder and team meetings aimed at continuous improvement of customer satisfaction
Collaborate and provide organizational support to the Account Managers and Sales Directors
Qualifications & Experience:
Bachelor's degree withprior service experience preferably work in the publishing or academic sector
Excellent communication and interpersonal skills, both written and verbal
Proficient in using multiple systems
Excellent computer skills, Proficiency with MS-Office-Suite, particularly MS Excel
Knowledge of (SAP) CRM (customer relationship management) & contracting system
Willingness to train on and work with other in-house data tools
Time and Project management experience
Must be well organized, highly motivated, flexible and able to work independently
Must be detailed oriented and an excellent problem solver
Optional but not required: Spanish language proficiency
This is an Operations position in support of Sales. This is not a direct Sales position.
If you are an internal applicant please inform your line manager.
We offer a comprehensive benefits package that includes:
Medical, Dental and Vision
Life and AD&D
Flexible Spending Accounts
Visitthe Springer Nature Editorial and Publishing website atfor more information about ourResearch E&P career opportunities.
At Springer Nature we value the diversity of our teams. We recognize the many benefits of a diverse workforce with equitable opportunities for everyone. We strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.
Springer Nature is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “Equal Employment Opportunity Is The Law” poster: