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Green Street Advisors, Inc. Account/Relationship Manager in New York, New York

Green Street provides preeminent and actionable commercial real estate research, news, data, analytics, and advisory services in the U.S. and Europe. For more than 35 years, Green Street has delivered unparalleled intelligence and trusted data on the public and private real estate markets, helping investors, banks, lenders, and other industry participants optimize investment and strategic decisions. The firm delivers exclusive market information, conclusion-driven insights, and predictive analytics through a SaaS platform. The company is headquartered in Newport Beach with offices in Hoboken, Dallas, and London. To learn more, please visit www.greenstreet.com.

The success of Green Street is directly attributable to the strength of our people. We attract high-quality applicants due to our reputation for excellence and our commitment to train and retain talent. Our collaborative work environment provides team members with opportunities to develop professionally and play a central role from day one. At Green Street, we are all about providing unique insights. A diverse and inclusive work environment where top talent can thrive, think freely and offer different perspectives makes our insights even stronger. We’re building a company culture where differences in gender, race, age, religion, ethnicity, identity, physical ability and perspectives are celebrated and valued.

Green Street seeks highly motivated candidates with relevant work experience, a passion for finance and real estate, and superior academic credentials to join its Account Management team. The Account Management/Relationship Manager’s primary responsibilities will include servicing existing key clients, renewing research subscriptions, training/educating client base, and managing existing relationships with critical accounts. The ideal candidate will be able to create and implement a strategy to increase annual revenue for each key client, actively collect client feedback, and grow the overall relationship. Significant teamwork with the new sales and marketing groups and interaction with the Account Management team is expected.

Duties and Responsibilities:

  • Training clients on Green Street’s research services, methodology, and web-based platform

  • Obtaining and effectively communicating responses to client questions and data requests, and facilitating interaction between clients and research staff

  • Providing feedback from clients to assess possible enhancements to existing products and the need for new products

  • Renewing existing accounts with increased service levels and pricing

  • Demonstrating expertise in communicating and selling all aspects of the Green Street platform, including Advisory, GSI, and other business lines

  • Creating and implementing a key account strategy for each client

  • Transitioning new clients from salesperson to account associate

  • Maintaining accurate customer database of industry contacts and interactions for reporting and marketing programs

  • Working with Sales and Marketing teams to come up with new outbound marketing ideas; providing input to team to help develop client marketing programs

  • Consistently providing detailed updates on activities to Account Management team

  • Contributing to team effort and work on special projects

Requirements

  • A Bachelor’s degree with high distinction in finance, accounting, real estate, economics, or a related field

  • 1-3 years’ experience in a sales or customer service environment

  • Superior relationship management skills and a desire to help people

  • Sales-driven personality, a competitive nature

  • Experience negotiating with clients, or a desire to learn

  • Excellent communication skills, both verbal and written

  • Competent computer skills to perform essential functions listed above (Word, Excel, PowerPoint, and Access)

  • Well-developed presentation skills

  • Fundamental understanding of financial industry (investment banks, lenders, private equity firms, hedge funds, stocks, bonds, etc.)

  • Must have or be able to obtain Series 65 license within 60 days of employment

  • Knowledge of the commercial real estate industry a plus

Travel Percentage: Up to 10%

Working Conditions: The Account Associate will work indoors in an air-conditioned office building. And must be able to remain stationary at a desk and computer for a majority of the day.

Benefits

  • Comprehensive benefits package including highly competitive medical and dental insurance

  • Company sponsored employee assistance program, life insurance and long term disability coverage

  • Health savings accounts and flexible spending accounts

  • 401(k) matching

  • Vacation, sick, and personal time

  • Company paid holidays and summer half day Fridays

  • Cell phone reimbursements & gym stipends

  • 16 weeks fully paid maternity leave & 2 week fully paid paternity leave

  • Green Street is an Equal Opportunity Employer

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