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New York Times Ad Ops Coordinator in New York, New York

The mission (https://www.nytco.com/company/mission-and-values/) of The New York Times is to seek the truth and help people understand the world. That means independent journalism is at the heart of all we do as a company. It’s why we have a newsroom that’s 1,700 strong and sends journalists to report on the ground from nearly 160 countries. It’s why we focus deeply on how our readers will experience our journalism, from print to audio to a world-class digital and app destination. And it’s why our business strategy centers on making journalism so good that it’s worth paying for.

Note for US based roles: Any offer of employment is contingent on providing proof of Covid-19 vaccination prior to your start date, subject to approved medical and/or religious exemptions, in accordance with applicable law.

Job Description

The Ad Ops Coordinator is an exciting entry-level opportunity for candidates interested in pursuing careers in digital advertising. This role will provide first-hand experience in the post-sale lifecycle of digital campaigns. The Coordinator will work alongside seasoned NYT Operations professionals with daily mentorship and guidance from our Senior Campaign Managers to learn the advertising workflows involved to get campaigns live and delivered in full on nytimes.com.

The role will interact across NYT Advertising introducing the Coordinator to the variety of opportunities across NYT’s dynamic and prestigious advertising organization. The candidate must be a detail-oriented, self-motivated individual able to work effectively within a team environment. The candidate must possess the ability to effectively communicate with internal and external clients while organizing and prioritizing tasks.

The core daily responsibility for this role will be to help alleviate bandwidth constraints consumed at the beginning of each month during our monthly billing reconciliation. This will require the persons in this role to work closely with Campaign Managers throughout the month to understand and document any details that may impact what is recorded for billable delivery. The Coordinator will handle the bulk of the billing close so that Campaign Management can remain focused on day-to-day critical responsibilities like campaign launches and providing reporting to our advertisers. Additionally, the Coordinator will assist Campaign Managers with our billing disputes process by gathering the necessary information and initiating disputes with our billing department.

Responsibilities and Key Areas of Accountability:

  • Review and reconcile majority of line items during monthly billing reconciliation

  • Partner with the NYT Billing & Collections and Corporate Credit teams to help resolve disputes and requests for revised invoices and credit checks.

  • Assist with mid-campaign and post-campaign reporting and other client services

  • Follow operations processes to ensure the successful delivery of campaigns

  • Assist in providing targeting, budgetary and other campaign recommendations to clients

  • Coordinate closely with Campaign Management on campaign needs to ensure scope, timelines, and protocols are being met

  • Communicate effectively (written & verbal) with Campaign Management and other key stakeholders such as Account Management, Media Planning, Ad Solutions to assist in the tracking of deliverables to ensure client needs are being met

  • Support the Campaign Managers in post-sale activities for clients in designated PODs, or book of business, to assist in the end to end campaign fulfillment

  • Act as Ad Ops liaison to coordinate asset delivery, testing, and tracking of missing creative

  • Support teammates in day-to-day tasks and special ad hoc projects

Consideration Requirements:

  • Bachelor’s degree or equivalent experience

  • Problem-solving mentality with high attention to detail

  • Work experience preferably with relevant internship experience in the digital advertising environment

  • Superior written and verbal communication skills with even stronger attention to detail

  • Proficiency in Google Apps and MS Office, and other general technology platforms

#LI-AM1

The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.

Help shape the future of The New York Times

Whether it’s bringing new truths to light through reporting, optimizing products and formats to deliver a world-class digital and app experience, or analyzing data to better understand how we can best serve our readers, Times employees are part of a growing, unified team that is driven to build the best destination for journalism in the world.

That’s always been the case, but it is especially so today. In a time of uncertainty we’ve provided information and guidance to help readers navigate daily life — whether it’s understanding health risks or getting advice on staying sane and productive at home. This would not be possible without our journalists, data scientists, marketers, designers, engineers, project managers and many, many more.

Home to world-class talent

To create journalism and supporting products that stand apart, we must recruit the finest talent in the world. Journalists, data designers, videographers, agile marketers, art directors, and many others, we’re looking for people at all stages of their careers to bring different perspectives and practices to our teams. Together, we can make our journalism more insightful, meaningful and essential to the daily lives and understanding of people around the world.

Employee-driven benefits

If you see a job opening here that might be a good fit for you, we encourage you to apply. We offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, tuition reimbursement, paid vacation, paid parental leave and much more.

If you are an active employee at The New York Times or any affiliates, please do not apply here. Go to the Career Worklet on your Workday home page and View "Find Internal Jobs". Thank you!

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