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Adviser Compliance Associates LLC Application Support Engineer in New York, New York


The Opportunity:

The Application Support Engineer is responsible for performing day-to-day technology support team duties with respect to a variety of ACA platforms, including determining issues, troubleshooting, and providing advice for corrective actions.

ComplianceAlpha is ACA's award-winning regulatory technology platform that integrates risk and compliance activities, automated surveillance, ongoing monitoring, flexible workflows, enhanced analytics, and managed services delivery. ComplianceAlpha is used by 800 leading financial services firms worldwide to build more scalable and resilient compliance programs.

What you'll do:

Re-create, analyze, troubleshoot, and diagnose incidents

Determine root cause of incidents (configuration, defect, misuse)

Liaise with other developers and product owners on corrective actions or viable workarounds to resolve incidents

Respond to direct and indirect inquiries based on client service level agreements

Perform routine audits of systems for the purpose of preventative maintenance of applications and report on status of systems

Perform call management, including logging, monitoring, updating, prioritizing and resolving calls, emails and indirect inquiries in a timely fashion

Perform ad-hoc work/special projects as necessary to support ACA on various client and internal initiatives

Skills and attributes for success:

Bachelor's Degree in Computer Science, Information Systems, or related field

3+ years of professional experience in a similar role

Understanding, reading code, strong troubleshooting skills, answering tickets, with on-call rotation every 4-5 weeks

Excellent written and interpersonal communication skills are a must

Experience reading/writing queries, store procedures, and ETLs in SQL Server

Experience with the Tools: Visual Studio, Visual Code, SSMS, Postman, and WinSCP

Able to read and understand: JavaScript and Angular 2.x, and C\#.Core

Understanding of n-Tier application architecture concepts

Familiarity with Git/Bitbucket and Atlassian tools a plus

Familiarity with AWS services like: S3, CloudWatch, and Amazon Glacier is a plus

Ability to work well in a fast-paced, small-team environment

Ability to work independently, multi-task and prioritize effectively

Ability to establish and maintain effective working relationships with colleagues and clients

Dependable, flexible, and adaptable to new ACA initiatives and changing client needs

Ability to support the application during off-hours including occasional weekends

Skills and attributes for success:

Strong written and verbal communication, client service and reporting skills.

Adaptable to new initiatives and ever-changing client needs.

Ability to work well in a fast-paced environment and able to collaborate with multiple colleagues/groups to deliver on hiring needs.

What working at ACA offers:

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business. Our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options as well as a flexible work environment. You'll also be granted time off for designated ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. We also offer unique benefits such as Student Debt Forgiveness and Pet Insurance.

About ACA:

ACA Group is the leading governance, risk, and compliance (GRC) advisor in financial services. We empower our clients to reimagine GRC and protect and grow their business. Our innovative approach integrates consulting, managed services, and our ComplianceAlphatechnology platform with the specialized expertise of former regulators and practitioners and our deep understanding of the global regulatory landscape.

What we commit to:

ACA is firmly committed to a policy of nondiscrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, transfers, leaves of absence, compensation and all other terms and conditions of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

ACA is an equal opportunity employer that values diversity. We conduct our business without regard to actual or perceived age, race, color, religion, disability, caregiver, marital or partnership status, pregnancy (including childbirth, breastfeeding, or related medical conditions), ancestry, national origin and citizenship, sex, gender identity and expression, sexual orientation, sexual and reproductive health decisions, military or veteran status, creed, genetic predisposition, carrier status or any other category protected by federal, state and local law. ACA is firmly committed to a policy of non discrimination, which applies to recruiting, hiring, placement, promotions, training, discipline, terminations, layoffs, recall, transfers, leaves of absence, compensation and all other terms and conditions of employment. Here at ACA, we have created a variety of programs to promote ACA’s culture of inclusivity and work hard to ensure that all of our employees have an equal opportunity to contribute to ACA and feel that ACA is exactly where they belong.