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Citigroup Application Support Senior Analyst - Rates Trading and E-Commerce in New York, New York

The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

The team is largely client facing and has a significant amount of interaction with the Rates Trading desks and E-Commerce.

You will have the opportunity to further develop knowledge of financial markets – including the Marketview trading platforms, as well as in-house developed processes and applications. These provide electronic trading functionality for the Fixed Income Front Office business groups for pricing analytics, offering generation and execution.

Candidate will become a senior member of the team, responsible for ensuring a high level of service to our clients and helping to manage BAU workloads. They will also have the opportunity to drive / manage projects implementing and maintaining automated tools and monitoring solutions used by the Support team.

Responsibilities:

  • Working as a senior member within the team responsible for the delivery and support of IT services to the following Capital Markets Products Line, providing 1st and 2nd line trade floor support.

  • Trading products to include (but not an exhaustive list) :

  • Government Bond / US Treasuries

  • Interest Rate Swaps

  • Inflation Linked Securities

  • Specific systems within Rates E-Trading areas that that the team is responsible for are:- (non-exhaustive list)

  • ION / Marketview

  • Citi Velocity

  • ITRS (Monitoring Software for platform)

  • Providing functional and technical help around the relevant systems to users by (not exhaustive)

  • Ensure correct pricing of instruments

  • Dealing with Risk & PnL Issues reported by users

  • Dealing with trade execution & processing / booking

  • Work within the 24x7 rota, this is on an “on-call” basis.

  • Manage customer relations when dealing directly with both internal and external users of the systems.

  • Liaise with users and developers and other technical support services (i.e. Unix SA’s, Market Data Teams)

  • Diagnosis and resolution of users issues and escalation of problems using the problem management tools

  • Other key responsibilities (not exhaustive):

  • Assist in development / scripting / maintenance of tools that can be used by team both to automate manual tasks and assist in monitoring of key business / application analytics

  • Understanding and documenting business requirements

  • Proactive monitoring of the E-Trading platform with on-going maintenance of monitoring

  • Interaction with business support groups (e.g. E-Commerce / Middle Office / Quant Analysts)

Qualifications:

  • 5-8 years experience in an Application Support role.

  • Experience installing, configuring or supporting business applications.

  • Experience with some programming languages and willingness/ability to learn.

  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

  • Demonstrated analytical skills

  • Issue tracking and reporting using tools

  • Knowledge/ experience of problem Management Tools.

  • Good all-round technical skills

  • Effectively share information with other support team members and with other technology teams

  • Ability to plan and organize workload

  • Consistently demonstrates clear and concise written and verbal communication skills

  • Ability to communicate appropriately to relevant stakeholde

Education:

  • Bachelor’s/University degree or equivalent experience

Job Family Group:

Technology


Job Family:

Applications Support


Time Type:


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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