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Citigroup Apps Support Tooling and Engineering Lead in New York, New York

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Our people make all the difference in our success.

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

What is our open position?

Citi technology are seeking a seasoned professional to assume the role of Tooling Engineer , responsible for driving engineering best practices and adoption within Equities Technology .

This is a hybrid role within Equities Production Support to support our Engineering initiative, primary focus will be on strategic tooling but there will also be opportunities to take on additional support responsibilities if desired.

Who will be a great fit here?

An individual with a dedication to learning and a true passion for driving improvement. We are looking for candidates who can communicate effectively, are highly motivated and can work effectively with remote team operating within a virtual environment. We value diversity and so do you.

We’ll also be looking for the following:

  • Previous experience within Application Support, Development or DevOps based role.

  • Experience with automation

  • Experience with applications hosted within Unix environment

  • Database SQL knowledge in any Relation Database Management System

  • Experience with some programming languages such as Unix Shell Scripting, Python or Perl and willingness to learn.

  • Strong knowledge of Microsoft based operating systems

  • Experience using/troubleshooting Office with emphasis on Word, Excel.

  • Knowledge of third party tool like 3Forge/Elastic(ELK)/Splunk

  • Ability to multitask with sharp problem solving skills

  • Effective written and verbal communication with an ability to explain technical issues in simple terms that non-IT staff can understand, adjusting appropriately for relevant stakeholder.

  • Statistical and analytical mind set with proactive ingenuity and creativity

  • Attention to detail

  • Team player

  • Project management and leadership skills.

Other desirable (not essential) experience or qualifications:

  • Experience in developing tools using third party/vendor products.

  • Previous experience with ITRS Geneos Monitoring and Service Now

  • Experience working within Financial organization

  • ITIL Knowledge/Certifications

  • Knowledge of Fix Protocol

  • Knowledge of network latency measurement tools like Corvil/PICO

  • Experience with developing front end screens using UX technologies - Java/JavaScript/NodeJS

What do we do?

We work in partnership with our business, operations, and technology partners to provide best in class support within our production environment, providing quick resolutions to their issues, driving stability, efficiency, and effectiveness improvements to help us and the business succeed. The primary focus of this role will be on Tooling in support of our stability, efficiency, and effectiveness objectives as we aim to provide the best possible service to our stakeholders.

Key Responsibilities include:

  • Ownership of Support Tooling Project items, covering Stability, Efficiency, and Effectiveness initiatives for Cash Equities.

  • Review and analyze proposed technical solutions for projects.

  • Formulating strategies for tooling development and other functional areas.

  • Manages, maintains, and supports applications and their operating environments, focusing on stability, quality, and functionality against service level expectations.

  • Developing and maintaining technical support documentation.

  • Identify ways to maximize the potential of the applications used

  • Defines scope and objectives for complex application enhancements and problem resolution

  • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.

  • Participate in application releases, from development, testing and deployment into production.

  • Engages in post implementation analysis to ensure successful system design and functionality.

  • Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities, and security issues; communicates impact.

  • Ensures essential procedures are followed and helps to define operating standards and processes.

  • Acts as advisor or coach to new or lower level analysts.

  • Provides evaluative judgment based on analysis of information in complicated and unique situations.

  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.

  • Performs other duties and functions as assigned.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

What development value does this role offer?

  • Develop Domain Expertise in Citi’s Equities Production platforms

  • Opportunity to work across with Equities businesses in Citi.

  • Significant interaction with senior technology and business partners.

  • Opportunity to develop support and technical expertise to work in a diverse team with varied strengths that handles critical business/technology issues every single day

  • You will gain significant experience of the advanced technologies used to run our business regionally and globally, giving you the vast exposure to new and existing methodologies and systems.

  • Citi offer access to great training/development courses


  • 6-10 years’ experience in an Application Support role.

  • Practical problem solving and strategic thinking skills

  • Demonstrated leadership, interpersonal skills and relationship building skills

  • Experience with programming languages and willingness/ability to learn.

  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.

  • Demonstrated analytical skills

  • Issue tracking and reporting using tools

  • Knowledge/ experience of problem Management Tools.

  • Good all-round technical skills

  • Effectively share information with other support team members and with other technology teams

  • Ability to plan and organize workload

  • Consistently demonstrates clear and concise written and verbal communication skills

  • Ability to communicate appropriately to relevant stakeholder


  • Bachelor’s/University degree, Master’s degree preferred

Job Family Group:


Job Family:

Applications Support

Time Type:

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .

View the "EEO is the Law ( " poster. View the EEO is the Law Supplement ( .

View the EEO Policy Statement ( .

View the Pay Transparency Posting (

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.