Jones Lang LaSalle Assistant Concierge Manager in New York, New York
Job Description Serve as the Assistant Manager-on-Duty for the Concierge team during scheduled shifts Assist Concierge Manager with assigning different work task to the team, such as desk coverage, mobile coverage, marketing support, retail visits, etc. Arrange for coverage for call-offs, PTO, etc., sometimes with little notice Assist with developing the concierge team to ensure exceptional customer service Conduct weekly check-ins with the retail tenants Serve as the secondary point of contact for property management Assist with training new team members Establish and maintain professional relationships Support the marketing and property management team in the coordination, correspondence, and execution of onsite events and seasonal activations Develop relationships with local Hotel partners, surrounding businesses, and other tourism entities Maintain strong knowledge of the local area and community Ensure the Concierge desk is functional and fully stocked Motivate team members Assist in managing the gift card program and submit monthly reporting to property management Inform employees on job expectations and duties Communicate tenant feedback to property management Take part in weekly staff meetings with the Concierge Manager and property management Assist Marketing team with various marketing projects Exercise good judgment at all times to act as an example for other team members Relaying information from management and the client to other team members in a clear and timely fashion Takes great pride in offering helpful, friendly service at all times Greets and assists all guests and property personnel in an efficient and courteous manner Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc. Provides information to guests on hotels, restaurants, other stores, and local attractions in the area and assists them with any requests related to that information, including requests for tickets or reservations Quickly assesses guest issues, devises solutions, and implements them efficiently Develops strong working relationships with building management, building security, and all retail tenant contacts Oversees Concierge desk appearance and information including local maps, brochures, and event collateral Partners with the on-site property management team in carrying out marketing initiatives, including promotional and rewards programs for mall guests Sound like you? To apply you need to be Professional demeanor and appearance Possesses strong knowledge of the area's entertainment, dining, and cultural venues, particularly those within walking distance of the property Flexible work hours, including evenings and weekends Experience in operations and team management Ability to listen and react quickly to guests' and retailers' requests Ability to supervise people while following company policies Ability to prioritize tasks under pressure Ability to handle guest and merchant concerns in a courteous and genuine manner Desire and ability to lead-by-example Outstanding people skills Ability to be flexible and adaptable Strong organizational skills and ability to multi-task Excellent oral and written communication skills Open communication style Ability to meet deadlines Ability to think quickly and efficiently when confronted with a client request Self-starter, motivated, takes initiative and anticipates needs of others Computer literacy, specifically MS Office applications and Internet Treats all team members with respect and dignity Ability to stay positive in ever-changing circumstances Education and Experience High school diploma or equivalent, preferred Bachelors Degree Minimum of 2-4 years experience in luxury hospitality, high-end retail, fine dining, or related field preferred Previous supervisory experience preferred Estimated compensation for this position is: 60,000.00 - 65,000.00 USD JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.