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The New School Assistant Director for Housing Operations in New York, New York

Responsibilities:

The New School was founded by forward-thinking educators in 1919 to defy the intellectual constraints of a traditional college education. We are seeking a highly motivated, socially engaged, and creative thinker to serve as the Assistant Director for Housing Operations to work in the department of Housing and Residential Education ( HRE ).

The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.

The Assistant Director for Housing Operations serves as a member of the Housing & Residential Education team and reports to the Associate Director of Housing Operations. The Assistant Director will lead and manage all aspects of the summer housing operations, including summer housing sales and revenue growth, marketing and recruitment, contracts, assignments, billing, daily operations, check-in and check-out processes, and guest services. The Assistant Director will coordinate summer housing for various student populations, including but not limited to, Pre-College groups, external groups, and The New School students. Candidates will need high levels of customer service, communication, and organizational skills.

The Assistant Director for Housing Operations will also assist with the management of the housing operations, including student assignments, billing, communications, housing policies, opening/closing processes, and central office and hall operations. This position works in conjunction with the Associate Director of Housing Operations to develop, implement, and manage housing policies, occupancy and revenue projections, and assessment of housing operational processes.

The Assistant Director for Housing Operations directly supervises summer conferences student and professional staff, and works collaboratively with campus partners to implement all aspects of the housing operations. This full-time, 12-month, live-on position serves in an on-call duty rotation and supports occasional weekend events during the academic year and summer. The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment.

RESPONSIBILITIES

  • Serves as the primary summer sales manager to recruit individuals, interns, groups, and summer operations to live in campus housing to achieve a 95% summer housing occupancy goal.

  • Develops, implements, and assesses a summer housing plan for revenue growth that includes building usage, rates, financial forecasting, and occupancy goals.

  • Serves as the main contact for summer housing inquiries, client tours, marketing information dissemination, and support.

  • Manages all summer housing contracts in accordance with university standards and regulations, while serving as the primary resource for internal and external clients.

  • Assists with the development of housing policies, standardized operating procedures, and business plans, including the housing license, release process, immunization compliance, safety inspection, consolidation, evacuation, opening, closing, damage billing, key/card access, and coordinating residence hall security.

  • Assist with the oversight of StarRez to manage all housing business operations, including contracting, application development, occupancy management, payment, assignments, and revenue reporting.

  • Collaborates with academic departments, Admissions, Registrar, Student Health Services, Facilities Management, Card Services, IT, Campus Safety, Dining Services, to forecast housing operational needs, facilities and service viability.

  • Oversees the hiring, training, and supervision of direct reports, including full-time professional staff and summer staffing.

  • Serves on-call duty rotation and responds to emergency situations.

  • Assists with university-wide events, including housing fall early arrivals, residence hall openings, and Commencement.

  • Serves on departmental and university committees and leads initiatives as needed related to housing operations, including summer programs.

  • Serves as a liaison for the New School community and acts as a referral resource for internal and external clients to meet customer demands.

  • Represents The New School at summer and academic year housing recruitment events as required.

  • Other duties as assigned.

Note: This description incorporates the most typical duties performed, but other related duties not specifically mentioned may also be required. The inclusion of these duties would not alter the overall evaluation of this position.

Minimum Qualifications:

  • Bachelor’s degree required with at least two (2) years previous experience working in summer conferences, housing operations, residence life or in the hospitality industry specializing in summer conferencing or related any field.

  • Previous experience in a sales-related industry.

  • Previous experience achieving sales metrics, departmental financial goals, and contract development, and negotiations, or experience with occupancy management.

  • Ability to build and sustain effective professional and courteous interpersonal relations with diverse internal and external clientele.

  • Excellent organizational and customer service skills.

  • Ability to exercise appropriate judgment, discretion, and initiative.

  • Excellent interpersonal, oral and written communication skills.

  • Experience building collaborative partnerships with academic and operational partners.

  • Multicultural competence and a demonstrated commitment to diversity in all forms

  • Ability to manage multiple collaborative projects and systems in a fast-paced environment.

  • Ability to adhere to University COVID -19 policy and requirements.

Preferred Qualifications:

  • Master’s degree and two (2) to four (4) years of progressive experience in summer conference management, sales, or related field.

  • Strong computer skills in a Windows/Microsoft environment and database systems, including systems like StarRez, Banner, and TouchNet.

  • Must have the ability to respond to difficult situations with tact and professionalism, troubleshoot independently, be a team player, and balance the educational benefit of the processes/policies with customer service.

  • Ability to provide creative and innovative solutions.

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