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The Trustees of Columbia University in the City of New York Assistant Director, Student Support in New York, New York

  • Job Type: Officer of Administration- Regular/Temporary: Regular- Hours Per Week: 35- Salary Range: $70,000 - $83,0000The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.Position SummaryThe Assistant Director, Student Support will manage the day-to-day operations for the Office of Student Support and will work to successfully execute on academic support services, and student programs and activities to support student persistence towards program completion; be familiar with and enforce academic policies, and is responsible for recommendations and metrics to demonstrate student persistence and success. The Assistant Director, Student Support will oversee academic support efforts for over 4,000 academic-year students in multiple specialized master's degree programs, high school, visiting, and the American Language program.ResponsibilitiesStudent Support- Oversee development of International Student academic support framework, including creating orientation training and preventative programming to acclimate international students to SPS classroom expectations for over 3,500 students; develop resources for ongoing academic support for approximately 300 highly escalated cases- Oversee student tutoring program utilized by over 350 students annually; set goals and regularly assess student tutoring experience through data collection and analysis; interpret feedback to implement ongoing development of tutoring resources and support to reflect each academic program need; manage implementation of tutoring services for both academic year and summer student populations- Plan and execute co-curricular academic support programs, including skills workshops for over 1200 students annually, that align with the needs of the student community and enhance the student experience- Liaise with university partners to effectively support students experiencing academic challenges and provide decision-making regarding appropriate support services- Partner with the Director of Student Support to provide oversight for all student-facing academic engagements, including but not limited to: events and programs, including orientation, workshops, and graduation- Develop communications to increase student engagement and visibility of academic support programs- Works collaboratively with academic programs, faculty, and departments in Student Affairs to ensure understanding of ongoing academic concerns- Aggregate programmatic data and assess outcomes to measure effectiveness and identify best practices- Participate as an active member of the Student Support team, attend meetings, retreats, trainings, and provide administrative support to department-wide programsGeneral Services- Manages day-to-day operations of academic support services, ensuring integrity and quality of services by addressing inquiries related to academic support programs and resources including but not limited to tutoring, academic skills workshops, SPS Academic & Professional Development Grant, and Disability Services accommodations- Direct responses to and triage concerns from the student support email alias- Prepares and interprets persistence data to develop relevant policies, processes, and procedures to improve student outcomes and experience- Leads the academic review process for approximately 300 students to monitor student persistence- Serves frequently as a Student Affairs liaison to the University offices including: University Registrar, Student Financial Services, International Students and Scholars Office, Disability Services, University Health Services, and Counseling and Psychological Services- May be responsible for supervising the work of one (1) or more employeesPerforms other duties or special projects as assigned or requestedMinimum Qualifications- 3 years related experience- Bachelor's degree and/or equivalent related experience required- A resume and cover letter with salary requirements must be submitted for this positionPreferred Qualifications- Master's degree in related fields preferredOther Requirements- Must be detail-oriented, self-motivated, and able to make decisions independently and carefully manage multiple responsibilities simultaneously- Excellent interpersonal, communication and organizational skills required- Ability to collaborate and work well under pressure with short deadlinesEqual Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.

Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly