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The Estee Lauder Companies Assistant Manager Creative Operations MAC Travel Retail Worldwide in New York, New York

Assistant Manager Creative Operations MAC Travel Retail Worldwide

Brand: Estée Lauder Companies


Assistant Manager, Creative Operations will lead project management of Travel Retail efforts to develop regionally relevant Marketing and VM assets and/ or modify existing assets to support TR defined business objectives. Manage asset release to the regions for all 360 launches, ensuring timelines and deliveries align with strategic priorities as outlined by TR senior leadership team. Position will partner with cross-functional teams in TR, Global and regional teams to ensure output adheres to brand and channel guidelines and reflects brand equity.

Principle Objective

  • Partner with TR M∙A∙C senior leadership team (SVP, Marketing and VM leads) to outline creative needs, timing and delivery of assets to use across channels and platforms.

  • Manage development of TR-specific campaigns and programs for use across channels (in store, online, retailer programs). Liaise with Global teams, regions and agencies on behalf of M∙A∙C TR team.

  • Communicate with cross-functional partners within TR and Global to track and monitor all steps in the Creative process ensuring adherence to defined project guidelines including timelines and budget. Compile all assets for full 360 release to regions for execution.

  • Partner with Global Creative Operations, Creative and VM to identify Global assets that require adjustments for TR channel needs.

  • Lead management of seasonal, launch and promotional updates and ensure that timelines and budget are met, with flawless execution.


  • Partner with cross-functional TR teams inclusive of Marketing, VM, Finance and regions to manage projects aligned against business goals, ultimately driving the development and implementation of assets that support the strategic priorities as outlined by the region.

  • Develop regional specific briefs that outline needs for new launches and evergreen assets across multiple channels and advertising uses. Role will work across various functional teams to get input and create brief. Develop and closely monitor timing to ensure delivery is on time and within scope of regional needs.

  • Lead full scope of project management for TR led asset creation by channel, platform and retailer across categories. Partner with TR, Global teams and outside agencies to ensure brief is created and needs/ timing are met while adhering to Global and TR guidelines, and staying within budget.

  • Establish deadlines based on cross-functional inputs related to overall department goals, ensure team is aware of key milestone dates, and communicate issues related to staying on schedule.

  • Project manage development of TR led digital marketing asset creation including social content, influencer content, all non-promotional content and other digital assets.

  • Manage workflow and schedules for creative programs based upon volume, deadlines and priorities. Capture milestone dates and overall timelines regularly validating and adjusting timelines as needed. Incorporate senior management and TR leadership team approvals.

  • Spearhead programs in development with outside agencies inclusive of developing brief based on input from relevant teams, meeting timelines, managing approval process and adhering to budget.

  • Lead project management of retailer specific programs ensuring output meets brand standards. Manage timelines and approval process with internal TR teams and external vendors (retailers/production vendors). Traffic advertising materials to regions.

  • Facilitate relationships between teams, moving process forward, finding resources, reworking schedules, raising concerns to appropriate owner’s early and resolving open issues that prevent progress.

  • Oversee each phase of the internal and external approval process; including approval of overall campaign messaging, copy, creative and receipt of creative assets.

  • Predict potential roadblocks and obstacles properly advising on timelines and raising flags when dates will not be met; establish meetings or integration points between teams to find solutions.

  • Coordinate resources across multiple project initiatives and teams.

  • Inform internal and external teams of potential budget or scheduling problems. Provide suggested solutions and options.

  • Produce ongoing status reports, track progress and review project tasks to make certain deadlines are met appropriately, or take timely action to mitigate delays.

  • Issue revised timetables and supplemental estimates when program changes impact dates and costs.

  • Initiate directive to begin work process on all programs based upon receipt of screened and approved work requests.

  • Manage frequent changes, delays, and unexpected events, and time-sensitive, fast-paced situations.

  • Demonstrate leadership when working in close alignment with cross-functional teams.

  • Conduct regular meetings with all stakeholders, identify roadblocks, undertake continuous adjustments with stakeholders in a persuasive manner, and as needed, escalate issues and risks to Senior Management. Develop meeting agenda and issue post meeting recaps outlining next steps, timing and task owner.

  • Conduct regular status meetings with point persons from relevant departments to assure the coordination of all projects. Review and update internal status report on a weekly basis to maintain clear communication.

  • Oversee coordination of all needs for photo and video shoots (i.e., product comps, props, etc.)

  • Manage Creative Budget, order supplies and manage freelance schedules and time cards.

  • Work with Agencies on finding freelance talent.


  • Bachelors degree.

  • Position requires 4 years relevant work experience in a traffic/operations environment.

  • Experience partnering with Creative, Marketing and Visual Merchandising teams to deliver digital and printed marketing materials for launches, promos, and retailer specific business.

  • General knowledge of digital asset creation (display media, mobile, social, video), print production, collateral materials, art, VM programs.

  • Position requires strong leadership skills and project management skills. Must be capable of handling numerous projects in fast-paced, high-pressure environment ensuring deliverables are achieved on time while maintaining the highest quality.

  • Ability to build strong relationships both internally and with outside vendors.

  • Must be pro- active, solutions oriented.

  • Knowledge of the functions of marketing, creative, visual merchandising operations, and trafficking within a cosmetics or other related industry.

  • Beauty/retail experience is a plus; International experience is a plus.

  • Interest and willingness to refine processes in an operational creative environment.

  • Excellent written and oral communications, excellent presentation skills, ability to personally organize and set priorities and to influence others.

  • Agility and flexibility are key.

  • Proficiency in all Microsoft Office applications. Adobe Creative Suites is a plus

Job: Creative / Design

Primary Location: Americas-US-NY-New York

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Job Number: 1916647

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact