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The Estee Lauder Companies Assistant Manager, Digital Production - Bumble and bumble eCommerce in New York, New York

Assistant Manager, Digital Production - Bumble and bumble eCommerce

Brand: Bumble and bumble

Description

Assistant Manager, Digital Production, Bumble and bumble Online

Who We Are

Sure, you know Estée Lauder, but do you know the Estée Lauder Companies Inc. full family of brands? We’re also MAC, Clinique, La Mer, Origins, Bobbi Brown, Aveda, Jo Malone London, Bumble and bumble and Too Faced… just to name a few. You know us. You love us. Why not work with us?

With headquarters in the heart of Silicon Alley in Manhattan’s Flatiron District, we connect with our customers anytime, anywhere, from any device. We’re committed to innovation, working with the best tools and technologies available to help our shoppers seamlessly navigate the digital world of beauty. ELC Online is a collaborative work environment that hums with the buzz of 80% female leadership. It’s also home to bold technologists, marketers and ecommerce renegades who are shaping the future of beauty.

What We Offer

  • Free Product Allowance & Employee Discounts (on ELC products and also at gyms, retailers, restaurants, more)

  • Tuition Reimbursement & Student Loan Contributions

  • Generous Parental Leave (20 weeks)

  • Flexible Summer Friday options

  • Benefits eligibility on day 1

  • Competitive 401k company match & a company-funded retirement growth account

About the Role

Bumble and bumble is looking for a talented front end Digital Producer who’s well versed in the latest design and code. This person will be responsible for the customer experience on Bumbleandbumble.com and executing on the creative vision to make it the ultimate destination for hair, delivering an irresistibly compelling experience to our customers & leading to richer consumer interactions, higher engagement and transactions, and ultimately cultivating deeper Brand love. They will report to the E-Commerce Director and be the lead in the technology focused aspect of all digital creative working on both the consumer and pro site, supporting product launch campaigns, special features, format extensions, site enhancements and full site overhauls. This person will also be the main liaison between the e-commerce team and ELC Online Production team.

KEY RESPONSIBILITIES

  • Maintain and update content for NA sites on an ongoing basis, spearheading weekly (or daily) refreshes while utilizing multiple digital tools and platforms

  • Comprehensive understanding of content tools necessary to load and maintain product details and content (including but not limited to .net, CMS, etc) on site

  • Diligently track and monitor live site promotions and new launches

  • Track and report site bugs and resolutions with appropriate teams and resources.

  • Review of all creative deliverables to ensure functional specifications and requirements are met

  • Responsible for merchandising all product details and content modules on site, at times working in concert with ELC Online Site Production or Third Party Vendors to manage more technical implementations of content

  • Continually investigate and coordinate the implementation of new features, enhancements and functionalities keeping a detailed timeline of all rollouts

  • Provide oversight to ensure site performance, integrity and uptime standards are maintained managing and addressing escalations and resolutions as needed

  • Manage multiple, simultaneous projects varying in scope for new digital initiatives including creation of high-level timelines, risks assessments, coordination of internal status meetings and ongoing communication to ensure project objectives and deadlines are met

  • Work with appropriate stakeholders to obtain project requirements and definition to create overarching project scope

  • Manage communications with appropriate engineering resources and internal product teams to ensure project objectives are met for flawless, on-time delivery.

  • Manage the end to end QA and UAT process across all environments for all new features, enhancements and tool launches

  • Develop and maintain a Merchandising and Content Playbook for weekly, monthly and seasonal refreshes of existing content

Stakeholder Management

  • Manage brand expectations within the confines of the allocated delivery projects – defining internal and external roles, responsibilities and due dates at project kick-off and ensuring communication is open, transparent and in line with the agreed communication plan

  • Guide stakeholders through the production process with timely status updates and meetings

  • Communicate all risks, concerns and potential delivery impact for each decision made throughout the project lifecycle to all key stakeholders.

Optimizing Online User Experience & User Interface

  • Monitor and verify site quality throughout its release cycle by working very closely with the QA team and Business teams.

  • Identify opportunities to improve site experience through new technology and site enhancements, optimize customer experience and site conversion by analyzing consumer behavior and multivariate testing

  • Lead cross functional teams to develop features and functionality for the site, including diagnostic tools (hair quiz, etc.)

  • esearch industry best practices and propose recommendations to maintain optimal site experience

  • Monitor international sites (Ecommerce & Coresites) regularly to ensure adherence to strict standards and ensure brand consistency

Qualifications

  • A minimum of 4 years’ experience in a fast-paced, professional ecommerce environment

  • Bachelor’s Degree Required

  • Extremely detail oriented and quality assurance focused

  • Strong ability to independently prioritize and manage day-to-day requests and needs

  • Working knowledge and experience of website technologies, product catalog or inventory tools, and ecommerce platforms and processes

  • In depth experience and knowledge of Content Management Systems (Drupal a plus), Adobe CS6 XHTML, HTML5, CSS, JavaScript, jQuery, Dreamweaver, Adobe Creative Suite

  • Strong ability to effectively and professionally communicate across various levels of the organization (written and verbal) including engineering resources, features teams, creative designers, ecommerce counterparts, and senior management

  • Must be able to successfully track and manage multiple projects within given deadlines providing timely and consistent updates to necessary stakeholders.

  • Motivated to proactively, creatively and independently problem solve and prevent issues to maintain site standards and brand alignment

  • Ability to successfully adapt to change based on business and market needs

  • Convey a positive, ‘can-do’ attitude towards tackling and resolving issues

  • Familiarity with ecommerce industry trends and best practices

  • Interest or knowledge of beauty industry a plus

#LI-OD1

Job: Online / E-Commerce

Primary Location: Americas-US-NY-New York

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Job Number: 1921945

We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com

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