New York Seasonal Jobs

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

Description

The Assistant Manager of Education Services is responsible for the training of a remote team of Education Services Representatives and Meeting Planners. This individual is also the key liaison for the brands, vendors and retailers on the seminar administration sourcing and RSVP management process.

Seminar Administration Process

• Identify and address issues for all seminar operations—drive to root cause for solutions and collaborate with OneSource Supervisors on risk mitigation.

• Catalogue all issues on master tracker and identify common themes for coaching and process improvement.

• Execute quarterly seminar mapping updates with OneSource to make recommendations on optimal seminar locations based on seminar requirements, travel staffing and budgets.

• Meet with retailers quarterly to secure blackout dates and process changes. Communicates process and policy updates/changes to HOE.

• Documents all brand requirements for seminar sourcing, registration and logistics on time and in a format to be used by entire sourcing and services team.

• Conducts weekly/biweekly brand stakeholder meetings during peak seminar season to monitor progress, provide updates, escalate any at risk seminars and make recommendations to brands for decisions.

• Evaluates SLAs and takes action to train and make recommendations that improve overall process, driving accuracy and efficiency.

• Identify field training needs on seminar administration. Build skills in key areas through virtual training, videos, tools/resources.

• Seasonal tracking of capacity and seminar projections to inform resource allocation.

• Monthly analysis of brand seminar surveys to identify areas of opportunity and process improvements.

• Support seminar delivery through Vimeo production for Livestreams and Hybrid seminars.

• Partner with Global Travel to ensure contract T&C negotiations and concessions follow corporate and brand guidelines.

Vendor Management

• Liaison and negotiate with vendors supporting education services.

• Build relationships with vendors and serve as COE SME and transfer skills/capabilities to stakeholders.

• Support the implementation of technology including UAT testing to create efficiencies for education services.

Qualifications

• Train and support a large team’s adoption of seminar administration processes and navigate the complexities of this process with the Brands, retailers, vendors and remote teams.

• Demonstrates an ability to analyze project issues at a high level to identify root cause and make recommendations for both long-term solution and immediate actions to mitigate any risk.

• This individual has high degree of autonomy in managing through roadblocks and issues—and needs to discern when to escalate issues to COE leadership.

• Role requires a working knowledge of project management, event management and travel policies and practices.

• Builds highly collaborative relationships across OneSource, Brand Education and retail partners.

• Ability to lead the end-to-end seminar process for a large number of events at a fast pace—with accuracy and efficiency.

• Detail-oriented and exacting; proficient with excel, familiarity with databases, strong sense of urgency and responsiveness; resourceful, natural problem solver and makes good decisions; good negotiator and networker, strong written and oral communication skills; able to build positive and productive relationships inside and outside organization.

• Firsthand experience of US and Canada travel and meetings strongly preferred.

• Travel in and out of the continental US required—approximately 25% travel

Pay Range:

The anticipated base salary range for this position is $73,150.00 to $109,200.00 . Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with the possibility for overachievement based on performance and company results.

In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.

Michigan Applicants: Persons with disabilities needing accommodations for employment must notify the company in writing of the need for an accommodation within 182 days after the date the person with a disability knew or reasonably should have known that an accommodation was needed.

Philadelphia Applicants: Philadelphia's Fair Chance Hiring Law (https://www.phila.gov/media/20240326142036/V6-Fireball-Handout-fairchance-E-S.pdf)

Rhode Island Applicants: The company is subject to chapters 29-38 of title 28 of the general laws of Rhode Island and is therefore covered by the state's workers' compensation law.

Equal Opportunity Employer

It is Company's policy not to discriminate against any employee or applicant for employment on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. The Company will endeavor to provide a reasonable accommodation consistent with the law to otherwise qualified employees and prospective employees with a disability and to employees and prospective employees with needs related to their religious observance or practices. Should you wish to apply for this position or any other position with the Company and you believe you require assistance to complete an application or participate in an interview, please contact USApplicantAccommodations@Estee.com.