L'Oreal USA S/D, Inc. Assistant Manager - eRetail Consumer Experience, ACD in New York, New York
Job Title: Assistant
Manager - eRetail Consumer Experience
Location: New York
Reports To: Sr Mgr -
eRetail Consumer Experience
Who We Are:
For more than a century, L'Oreal
has devoted its energy, innovation, and scientific excellence solely to one
business: Beauty. Our goal is to offer each and every person around the world
the best of beautyin terms of quality, efficacy, safety, sincerity and
responsibility to satisfy all beauty needs and desires in their infinite
Active Cosmetics, our mission is to help everyone in their quest for healthy
and beautiful skin. Our
division is the world leader in dermo-cosmetics by adding health to beauty. Our
brands portfolio includes CeraVe, La Roche-Possay, Vichy, SkinCeuticals offering
a range of skincare and haircare products to respond to all expectations linked
to beauty and health of the skin.
What You Will Learn:
The Active Cosmetics Division (ACD)
is looking for a passionate, pro-active and detail-oriented candidate to
join the Digital Consumer Experience team responsible for the eRetail.com
Skincare business (includes Walmart, Target, Ulta, Walgreens, CVS, and other
up-and-coming food/drug accounts).
As a member of the DCX team you will
be customer obsessed, focused on delivering digital experiences that enhance
our customers' lives across various touchpoints; Curious and pro-active about
specific retailer capabilities, leveraging data and customer insights to
strategize how content is used across multiple channels/audiences & develop
custom playbooks; Results-oriented and excited to build measurable impact with
our retail partners and collaborate closely with cross-functional teams.
The role will be responsible for ACD
consumer centric content strategy creation, execution, merchandising and other
consumer experience projects to meet ACD's objectives and drive best-in-class
user experience & business growth. The candidate must have marketing,
analytical, digital, writing and research skills, strong attention to detail,
and the ability to multi-task in a fast-paced environment and manage internal
and external resources to effectively bring projects to life.
for the quality of all consumer experiences on specific eRetail businesses
opportunities to optimize or fulfill new customer & partner needs
across journeys, to drive customer loyalty, business results, and improve
the retailer online and in-store experience
content needs and opportunities. Develop, manage, syndicate, audit
& optimize all content: images, videos, enhanced content,
product description, attributes, UGC, Ratings & Reviews, diagnostic
tools, brand stores, and device optimization.
the establishment of clear goals and objectives through a content brief
for content creators & graphic designers.
all created content in internal digital asset management system (Opera)
with Brand liaisons in the US and international teams to ensure alignment
and that all content needs are met. Share best practices within ACD
& L'Oreal USA.
and manage a content and merchandising calendar, ensure deadlines are met.
with Sales & Media teams to ensure your content strategy and
media/promo plans are working together for optimal sale and conversion and
identify opportunities to increase awareness and visibility for ACD
with internal teams to ensure PDP copy (above the fold & below the
fold) are optimized for SEO to achieve ranking and visibility
catalog management for internal and external tools (OPERA, Edge, and other
systems as needed)
ambition to pursue new projects and drive new ideas to evolve
Data & Reporting
analyze, and communicate program performance; recommend action plans to
address variances in performance against annual plan
retailer reporting dashboards, run relevant reports, and measure &
present findings on content performance, sales, conversion, engagement,
consumer sentiment, AB tests and competitors in the beauty
and monitor the latest trends in content marketing and consumer
insights. Analyze & translate consumer insights into meaningful
actions and data-driven plans
reports summarizing your CX Wins, Opportunities, & Initiatives to
senior management on a weekly basis.
What We Are Looking For:
years of digital, marketing, or content creation experience
understanding of the Digital Industry. Beauty/skincare and content
experience a plus
proficiency in MS Office: Excel and PowerPoint are a must have skill.
Ability to create high impact presentations and proficiency in telling a
be skilled at executing within tight timeframes with excellent attention
to detail, accuracy, and a sense of urgency.
to manage multiple priorities simultaneously and meet multiple, competing
demonstrate strong analytical, organizational, critical thinking, and
to pull, mine, and synthesize across multiple data sources to formulate
a culture of collaboration and teamwork across organizational functions
no task is too small attitude
mindset along with high level of curiosity
to take initiative, act proactively & drive projects to the finish
be comfortable with high degree of virtual ways of working
What's In It For You:
actual compensation will depend on a variety of job-related factors which may include
geographic location, work experience, education, and skill level)
Vision, 401K, Pension Plan)
(Paid Company Holidays,
Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays &
VIP Access to L'Oreal's
Internal Shop for Discounted Products, Monthly Mobile Allowance)
(Unlimited Access to E-learnings, Lunch & Learn
Sessions, Mentorship Programs, & More!)
(Think Tanks and
Access to Mental Health & Wellness Programs
Don't meet every single requirement? At L'Oreal,
we are dedicated to building a diverse, inclusive, and innovative workplace. If
you're excited about this role but your past experience doesn't align perfectly
with the qualifications listed in the job description, we encourage you to
apply anyways! You may just be the right candidate for this or other roles!
We are an Equal Opportunity Employer and take pride
in a diverse environment. We would love to find out more about you as a
candidate and do not discriminate in recruitment, hiring, training, promotion,
or other employment practices for reasons of race, color, religion, gender,
sexual orientation, national origin, age, marital or veteran status, medical
condition or disability, or any other legally protected status.
. If you need assistance to accommodate a
disability, you may request an accommodation at any time.
Our Safe Together Plan: Your safety is our highest
priority. We will proceed with caution and adhere to enhanced protection
standards to ensure our sites are safe for all employees. We must all operate
with the shared responsibility for each other's health & safety in mind.
We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.