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New York Times Associate, Email Operations in New York, New York

Job Description

The Mission of the New York Times:

Our mission is to seek the truth and help people understand the world, a mission that has steered the New York Times through more than 160 years of challenge and change. We believe that great journalism has the power to make each reader’s life richer and more fulfilling, and all of society stronger and more just. This is why talented people choose to work here. This is why discerning readers offer us their time and trust. Our mission and values are essential, and worth fighting for, especially in this moment of profound pressure on the free press. Accordingly, we have set robust and aggressive organizational goals and are looking for highly motivated and talented individuals to help us meet the challenge.

Your Team:

You will be joining a team of seasoned email operations specialists who support all marketing email initiatives at the New York Times. We also provide support and expertise to partners across departments, from Advertising, New Products and Ventures and beyond. Our team acts as the technical experts helping to guide and shape planned campaigns and are experts in our email marketing tools.

The Role:

Ideal candidates have comprehensive experience in HTML and CSS development, and have worked in similar roles in the recent past. They will also have expertise in end to end email development, everything from coding responsive HTML emails to executing campaigns. Our ideal candidate is innovative, efficient and highly collaborative with an unyielding focus on beating goals through iterative learning. We are looking for someone who can be a thought partner to colleagues across the organization, who is looking to tackle ambitious and highly visible projects. The Associate, Email Operations will report to the Senior Manager, Email Operations and work across missions at the New York Times.


  • Gather requirements, test, prepare and deploy campaigns using Responsys’ platform.

  • Coding is required, so understanding of modern HTML and CSS techniques is a must

  • Maintain best standards and practices for email campaigns, and make recommendations when necessary. You stay on top of the industry trends and actively work to learn more.

  • Accountable for successful, accurate, and on-time deployment of email campaigns

  • Work with stakeholders to refine their strategy and lead the implementation of marketing assets, to ensure optimal campaign performance and support A/B testing initiatives. Proactiveness and responsiveness will be keys to success

  • Troubleshoot and debug collaboratively to resolve coding and/or deployment issues and for active campaigns. Collaboration is what powers our team forward.

Required Experience

  • 2-4 years of email deployment and coding experience (Responsys Preferred)

  • Competency with various browsers + email clients and their HTML/CSS rendering differences

  • Must be detail-oriented, analytical, organized and produce high-quality work

  • Excellent client service approach and ability to meet tight, ad hoc deadlines and multi-task effectively, supporting and delivering on multiple requests

  • Willingness to learn new skills and work in a team environment across multiple locations

  • Ability to work collaboratively as part of a cross-functional team and ability to participate in both technical and non-technical discussions

  • Excellent oral and written communication skills and ability to influence others

  • Strong execution capability with high standards in a rapidly evolving business

Nice to have

  • Familiarity with website content management systems such as Magnolia, Optimizely, BlueKai, etc. a bonus

  • Familiarity with CRM systems and understanding of data analytics

  • Other coding languages like Javascript, Python, Freemarker, BigQuery SQL - we wear lots of hats and so there is always opportunity to use / grow your other skills


The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. The New York Times Company will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local "Fair Chance" laws.

Help shape the future of The New York Times

This is an important moment to work at The Times. Across the organization, we're taking advantage of the changing media landscape to pioneer a new era of journalism. With high-quality, original reporting at our core, we’re thinking more creatively about our reader relationships and how to deliver new and relevant offerings and experiences. We’re telling stories differently and playing with emerging formats like 360 video and VR. And we’re building a diverse and collaborative culture that can keep up with the rigors of the modern-day news cycle.

Home to world-class talent

To create journalism and supporting products that stand apart, we must recruit the finest talent in the world. Journalists, data designers, videographers, agile marketers, art directors, and many others, we’re looking for people at all stages of their careers to bring different perspectives and practices to our teams. Together, we can make our journalism more insightful, meaningful and essential to the daily lives and understanding of people around the world.

Employee-driven benefits

If you see a job opening here that might be a good fit for you, we encourage you to apply. We offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, tuition reimbursement, paid vacation, paid parental leave and much more.

If you are an active employee at The New York Times or any affiliates, please do not apply here. Go to the Career Worklet on your Workday home page and View "Find Internal Jobs". Thank you!