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Gap Inc. Associate Manager - Quality Assurance in New York, New York

About Gap

Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that’s run through those five decades is the phenomenal people that make up our brand – our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We’ve built our brand on staying true to our roots while always being out in front of what’s next. If you want to be part of an iconic American brand, and help lead the way for where we’re headed, we’d love to have you join us.

About the role

The Associate Manager of QA is primarily responsible for the implementation of the corporate product testing and compliance program, working closely with the New York and Asia QA teams. The role works closely with the New York Tech design + production teams, and Gap International Sourcing (GIS), vendors and approved testing laboratories

• Review, approve, reject, or improve products based on test reports reviewed; thereby supporting brand protection and enhancing product quality

• Communicate effectively with GIS Production Managers, vendors, suppliers and approved laboratories to ensure that safe, quality products are delivered to stores

• Conduct seasonal line reviews that focus on identifying and describing styles and fabrications with potential performance limitations

• Create and implement procedures and policies that supports execution of quality, fabric, and product initiatives

• Support execution of internal product analyses, profiling of competitive products, and quality-related market strategy research

• Conduct store audits

• Internal product analyses and voice of customer analytics, profiling of competitive products, and quality-related market strategy research

• Support the development and implementation of product solutions to quality-related customer dissatisfaction

• Develop and maintain select metrics critical for sustained execution of quality, product, and fabric initiatives

Who you are

• Understanding of textile and garment manufacturing

• Basic understanding of production lifecycle

• Strong verbal and written communication skills

• Strong analyticalesearch skills, and knowledge of applicable software or tools for data analysis

• Ability to work well in a team environment as well as independently

• Independent, self-motivated, customer-service oriented

• Basic understanding of manufacturing processes, quality systems, and supply chain

• Base understanding of fabric properties, constructions, and production technologies

• Working knowledge of textile/apparel product assessment (or ability to quickly learn)

• Experience with color and product tech is a plus

• Experience managing metrics and monitoring systems and procedural roll-outs

• Ability to travel and work in various time zones globally

• Excellent skill set and history of execution related to project management, time management, and relationship-building

• Experience writing and publishing documentation and SOPs for critical business or manufacturing processes

• Bachelor's degree in science, engineering, technical fabric design, or textile/apparel technology is preferred

• 4+ years of combined education or direct experience in the textile and apparel supply chain or a related field preferred

Benefits at Gap

  • Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic and Old Navy, 30% off at Outlet and 25% off at Athleta for all employees.

  • One of the most competitive Paid Time Off plans in the industry.*

  • Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*

  • Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*

  • Employee stock purchase plan.*

  • Medical, dental, vision and life insurance.*

  • See more at https://corporate.gapinc.com/en-us/careers/gap-inc-careers/gap-inc-benefits of the benefits we offer.

*For eligible employees

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