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J.Crew Associate Site Merchant in New York, New York




New York, NY, US, 10281


Jan 7, 2021

Associate Site Merchant

Associate Site Merchant, J.Crew Factory

Roles & Responsibilities:

  • Review the J.Crew Factory site daily with customer-first mindset; reacting to current business & changing trends

  • Work cross-functionally with merchandising, marketing, and brand creative teams to manage, maintain, and oversee the schedule of product launches and on-site presentation/features

  • Identify key categories and style investments to feature on-site (home pages, landing pages, content objects)

  • Partner with merchandising, marketing, e-comm opps to create new features that optimize the site experience, support key merchandising strategies, and increase conversion

  • Host monthly merchandising reviews to ensure site message and content are in line with business strategy

  • Continually analyze, execute, and provide improvements to the customer experience as it relates to navigation and product listing pages

  • Act as merchandising liaison to brand creative operations and creative teams regarding photography of seasonal investments and key styles (product images, marketing images)

  • Strong understanding and comprehension of competitor landscapes and competitor site capabilities (navigation and filtering offerings from industry leaders)

  • Generate and work effectively in JIRA system- owning and overseeing requests for site edits, price changes, copy edits, etc

  • Partner with customer service team to understand customer feedback and requests for site enhancements, including product requests and site updates

  • Work directly with merchandising, operations, and copy teams to communicate accurate fit and style details to customers through the product page.

  • Partner with Brand Creative and Email Operations teams on project management and daily site maintenance needs

  • Execute the end to end setup of all products for the site, including but not limited to product imagery and product attributes

  • Partner with analytics/insights team to analyze results of ongoing tests and make informed recommendations for future site improvements

  • Keep cross-functional partners informed on category and navigation performance, using site analytics and customer feedback to help inform future development of the website and its content.

  • Provide seamless customer experience when executing promotional strategies online

  • Strategize monthly and weekly promotional calendar with team


  • 3 - 5 years’ Digital Merchandising experience required

  • Outlet experience preferred

  • Salesforce experience preferred

  • Possess customer-centric mindset

  • Strong process orientation and ability to understand system dependencies is a must

  • Bias to action with appreciation of dynamic work environment

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.