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J.Crew Associate Site Merchant in New York, New York

Company: JCrew


New York, NY, US, 10281

Date: Oct 8, 2021

Associate Site Merchant


The Associate Site Merchant for J.Crew Factory is a business owner responsible for e-commerce financial performance through visual site organization, product uploading, customer site experience, and daily adjustments based on site analytics. This role will also use merchandise reporting to develop an in-depth understanding of online product performance and customer habits.

Roles & Responsibilities:

  • Monitor website on a daily basis to ensure product is active on-line and appropriately displayed (image, copy, price, color, etc)

  • Work cross-functionally with merchandising, marketing, and brand creative teams to manage, maintain, and oversee the schedule of product launches and on-site presentation/features

  • Identify key categories and style investments to feature on-site (home pages, landing pages, content objects)

  • Act as merchandising liaison to brand creative operations and creative teams regarding photography of seasonal investments and key styles (product images, marketing images)

  • Continually analyze, execute, and provide improvements to the customer experience as it relates to navigation and product listing pages

  • Partner with analytics/insights team to analyze results of ongoing tests and make informed recommendations for future site improvements to drive customer engagement and conversion

  • Keep cross-functional partners informed on category and navigation performance, using site analytics and customer feedback to help inform future development of the website and its content

  • Partner with Brand Creative and Email Operations teams to ensure assets allow for optimal shopping experience including styles matching a promotion, live on site, and cohesive merchandising strategies

  • Maintain strong understanding and comprehension of competitor landscapes and competitor site capabilities (navigation and filtering offerings from industry leaders)

  • Generate and work effectively in JIRA system- owning and overseeing requests for site edits, QA callouts, copy edits, etc

  • Execute the end to end setup of products, product categorization, promotion & campaign set up, merchandising optimization, and daily troubleshooting

  • Strategize monthly and weekly promotional calendar with team


  • 3 - 5 years’ Digital Merchandising experience required

  • Outlet experience preferred

  • Salesforce Commerce Cloud experience preferred

  • Possess customer-centric mindset

  • Strong process orientation and ability to understand system dependencies is a must

  • Bias to action with appreciation of dynamic work environment

  • Ability to build and maintain productive cross-functional relationships to drive results in a collaborative way

  • Strong fashion point of view and understanding of the market

We are committed to affirmatively providing equal opportunity to all associates and qualified applicants without regard to race, color, ancestry, national origin, religion, sex, marital status, age, sexual orientation, gender identity or expression, legally protected physical or mental disability or any other basis protected under applicable law.