Medidata Solutions, Inc. Associate Systems Engineer in New York, New York
Medidata: Conquering Diseases Together
Medidata is leading the digital transformation of life sciences, creating hope for millions of patients. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk, and optimize outcomes. More than one million registered users across 1,400 customers and partners access the world's most-used platform for clinical development, commercial, and real-world data. Medidata, a Dassault Systèmes company, is headquartered in New York City and has offices around the world to meet the needs of its customers. Discover more at www.medidata.com .
Medidata is looking for a seasoned Systems Administrator that has a passion for technology to be a part of the Corporate Infrastructure Engineering Team. If you are someone that keeps up with the latest Industry Trends, has the aptitude to design cutting edge solutions to the evolving Infrastructure Technology needs of this fast-growing company, then this job is for you. The work culture at Medidata encourages out of the box thinking, Innovation, Collaboration & Teamwork. It is a fun place to work and grow as a Technologist, and be a part of a team that works on agile cloud-based technologies in an ever changing world of advanced IT infrastructure.
Provide level III support, prioritizing and executing assigned tasks
Serve as first escalation point to the Corporate Systems Engineering team
Be the primary lead for desktop support, configuring and maintaining our image deployment infrastructure and ensure that our ES Operations team standardize all workstation imaging
Assist in the installing, configuring, and maintaining the reliable operation of our Corporate servers, Storage, and Virtualization infrastructure
Troubleshoot hardware, software, Cloud Compute, and SaaS based applications or escalate to Senior Systems Engineers
Create standards, operational runbooks, participate in projects, and work closely with Senior Systems Engineers to help design and engineer overall infrastructure and technology
Proactively seek out the latest industry trends, best practices, assess and suggest updates/upgrades to infrastructure
Assist in POC’s, Vendor engagement and product selection
Work directly with vendor contacts to resolve technical problems affecting the delivery of ES services and/or up-time related to software/application solutions, Servers, SAN technology, storage, and peripheral equipment
Monitor, Identify & troubleshoot server configuration and/or performance irregularities. Assist in developing policies and procedures to respond to these irregularities in an efficient manner
Develop and test scripts to automate routine tasks
Effectively participate and provide 24 x 7 production support on a rotating basis or when called upon
“Follow the Sun Support” for global data centers, branch offices and Medidata global user community
5 - 10% travel may be required in order to support global data centers and branch offices
Must have strong knowledge in infrastructures which support the workstation OS image builds and deployments, e.g. Ivanti Endpoint Management, Microsoft SCCM, and MacOS DEP solutions, e.g. JAMF
Automated software distribution (e.g. Ivanti Endpoint Manager, SCCM, etc.)
Strong knowledge working with systems infrastructure hardware, installing, configuring, troubleshooting, and monitoring
Experience installing, configuring, and maintaining Windows Server 2008-2019
Experience installing, configuring, and maintaining Linux systems
Active Directory Administration and Support
Experience working with Active Directory Group Policy Objects
Implementation and Configuration of DHCP/DNS
Familiar with Microsoft Office 365 Suite implementations and administration
Google Suite of Apps, Google e-mail, Google Drive etc..
Familiar with SAML based SSO products solutions like OKTA, Ping or ADFS
Experience working with VMWare VCenter/ESXi infrastructure
Disaster Recovery best practices
Server/System/Application monitoring (Nagios, Solarwinds, etc.)
Understanding SaaS Applications/Technologies
Familiarity of Cloud Compute technologies, e.g. AWS, Azure, GCP
Security patch management (e.g. Windows Patch Management Server, SCCM)
Backup tools, and server recovery (e.g. Backup Exec, or NetBackup)
Familiarity with antivirus software (Trend, McAfee)
Ability to script and automate solutions using PowerShell, Python or equivalent
Product/platform evaluation, and recommendation
Fundamental understanding of mail flow and troubleshooting NDRs and mail delays
File transfer methods - knowing of /how to use ftp, sftp, scp
High-level understanding of networks and subnetting
Various RAID technologies and differences
Basic Understanding of Storage Technologies like EMC, NetApp, Nimble, Hitachi etc
Microsoft SQL Server and Database
Microsoft Windows Clustering
Your Education & Experience:
Bachelor’s degree in Computer Science, or related experience
Excellent written and verbal communication skills * including interpersonal / customer service skills
Experience in the design, implementation and managing of complex infrastructure solutions
Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform.
Medidata’s solutions have powered over 14,000 clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.
Medidata Solutions, Inc. is an Equal Opportunity Employer. Medidata Solutions provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by the law. Medidata Solutions complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Medidata Solutions, Inc.
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