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L'Oreal USA AVP, Tech Lead - OMS and Payments in New York, New York

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AVP, Tech Lead - OMS and Payments

New York, NY, New York

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New York, NY, New York


Full - Time


Job Title AVP, OMS and Payments Lead

Division: IT, O+O Online

Location: Hudson Yards

Who We Are:

For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!

What You Will Do:

As the OMS and Payments Lead, you will play a crucial role in driving the strategic direction and execution of omni-channel order management and payment solutions for the L'Oréal Americas Zone. You will be responsible for executing the technology strategy, aligned with the business goals and L'Oréal's larger ERP transformation. We are looking for a tech savvy, initiative-taking individual with a blend of strategy, technical delivery, and business relationship management skills.

  • Spearhead the strategic planning and execution of omni channel order management and payment solutions to enhance customer experience, drive sales and improve operational efficiency.

  • Provide technology leadership and oversight to the product team that is comprised of internal and external teams.

  • Collaborate with business stakeholders, product management, and cross-functional delivery leaders to formulate and execute a multi-year technology roadmap.

  • Partner with the global team to co-create a global core model with proper governance for scalability and agility.

  • Work with enterprise architecture teams and cross-functional delivery teams to build modern, scalable architectures that adhere to L'Oréal's enterprise standards.

  • Oversee the technology vendor landscape, conducting negotiations, and ensuring the delivery of superior services and solutions within agreed budgets and timelines.

  • Manage large complex projects and teams, effectively negotiate/influence others, and communicate technical/complex information.

  • Define processes to achieve system reliability, end-to-end observability, and sustain operational excellence.

  • Collaborate with transversal support team to streamline quality rollout through automation and DevOps practices.

  • Implement best practice development methodologies to achieve higher velocity and throughput while ensuring predictable delivery.

  • Strategically manage the technology development budget to optimally allocate resources towards achieving business objectives that includes regular reporting on budgets and forecasts, highlighting risks and opportunities.

  • Communicate effectively with both technical and non-technical stakeholders, providing regular project updates and addressing concerns or issues.

  • Stay updated on emerging technologies and industry trends, leveraging them to deliver innovative solutions.

  • Build strong relationships with platform providers and influence their product roadmaps.

  • Possess a blend of business acumen and diligence to transform strategy into action.

  • Guide, mentor, and develop a high-performance technology team, nurturing an atmosphere of collaboration, professional growth, and operational excellence.

What We Are Looking For:

Required Qualifications:

  • 10+ years of demonstrated experience in technology including at least 5 years of experience leading teams.

  • Demonstrated success in developing and executing omni-channel technology solutions.

  • Strong technical foundation with expertise in Ecommerce back-office systems such as order management, payment orchestration, marketplace aggregators etc.

  • Deep understanding of order management and payment capabilities such as order orchestration, order processing, inventory management etc.

  • Deep understanding of Omni channel payment flows and experience working with payment gateways, processors etc.

  • Understanding of OMS integrations with other enterprise systems such as Commerce, POS, WMS, ERP etc.

  • Experience and or deep understanding of different eCommerce models such as B2C, B2B, FBA, Social Commerce etc. and the corresponding technical architecture and integrations is a plus.

  • Experience working on Fluent Commerce or other OMS platforms like Manhattan IBM Sterling is a plus.

  • Understanding of Event driven and Micro services architecture.

  • Familiarity with Webservices and Enterprise Integration technologies.

  • Experience working in an agile product model.

  • Ability to work in a complex and dynamic landscape.

  • Effective communication and interpersonal skills, with the ability to collaborate at all levels of the organization.

Join us in shaping the future of beauty through cutting-edge technology and analytics. Be part of a dynamic team dedicated to innovation and excellence in every facet of our business.

What’s In It For You:

  • Salary Range: $144,800-$210,000 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

  • Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)

  • Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)

  • Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)

  • Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)

  • Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)

  • Employee Resource Groups (Think Tanks and Innovation Squads)

  • Access to Mental Health & Wellness Programs

Don’t meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

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