KIND B2B eCommerce Manager in New York, New York
Who are we?
Since 2004, KIND has been on a mission to create a kinder and healthier world – one snack and one act at a time. Its iconic KIND® bars – made with real, recognizable ingredients – sparked the growth of an entirely new healthy snacking category. Today, KIND has a family of more than 80 snacks that offer solutions for a variety of occasions. All of KIND's products lead with a nutrient-dense first ingredient – whole nuts, whole grains or whole fruit – and do not contain genetically engineered ingredients, sugar alcohols or artificial sweeteners.
Inspired by the belief that acts of kindness can be a transformative force for good, both the KIND brand and The KIND Foundation seek to inspire kindness and empathy.
We’re looking for passionate collaborators to help us become the foremost leader in health & wellness and positively impact society along the way. If you’re looking to be a part of an inspiring, energetic and entrepreneurial environment, you’ve found the right place.
What you’ll do
The B2B eCommerce Manager will be responsible for leading the KINDsnacks.com Wholesale business. This program is designed to provide a best-in-class e-commerce solution for businesses and organizations that are more effectively and efficiently served outside of KIND’s regular sales/distribution channels. You will work closely with the Senior Vice President, eCommerce to execute our ambitious 2020 growth strategy and develop our vision and key priorities for 2021. The position is multi-faceted – requiring an effective balance of sales, strategic planning, customer experience, creativity, financial acumen and managerial skill. (ex: The ability to execute at our current scale while simultaneously building capabilities for exponential growth will be critical. Equally vital will be the ability to collaborate and orchestrate work across KIND departments, including IT, Marketing, Operations, Finance, Legal and others.
And here’s how you’ll do it…
Leadership – Take ownership of the end-to-end B2B customer experience and collaborate with other members of the eCommerce team and other cross-departmental KIND team members to drive partner acquisition and profitable growth.
Sales – Nurture existing partners and acquire new prospects to expand our partner base. Directly manage the end to end sales process including lead generation, product sell-in, onboarding and retention
Marketing - Partner with eCommerce Marketing team to formulate and execute a plan that drives prospects into the funnel and generates more sales activity from existing partners. Develop and test different messages and offers for various paid marketing channels (e.g. paid search, paid social, etc.). Identify appropriate trade shows and publications to reach target segments and drive awareness in a cost-effective manner.
Execution - Ensure flawless execution of customer experience with a maniacal attention to detail. Drive B2B product roadmap in partnership with the eCommerce team.
Analytics -Monitor performance and data points to rapidly detect and address any challenges or new opportunities. Work with the Digital Analyst to ensure insightful analysis and to improve the overall B2B business. Mine existing data to determine quick wins. Provide frequent reporting of quarterly and annual KPIs and sales targets.
Consumer Service - Collaborate with the Customer Service team to process partner feedback and optimize the program as necessary.
Management – Oversee B2B E-Commerce Coordinator to execute the B2B strategy and day-to-day sales activities. Must be able to provide ongoing hands-on guidance, training and support to maximize program success and stimulate growth opportunities.
What you’ll bring to KIND
An owner - Accountable for your commitments and how you achieve results, always with an ownership mindset
A change leader – With insatiable drive to achieve, learn and improve
A problem solver – Flexible and forward thinking with a creative and solution orientated approach
Committed to excellence – With high quality standards and strong attention to detail
Results drivenand flexible – Have demonstrated success in exceeding sales targets. Able to manage, adapt, and dynamically prioritize multiple work-streams with a positive 'whatever it takes' attitude. Able to work under pressure and meet goals under rapidly changing conditions
Entrepreneurial - Scrappy enough to get things done brilliantly and beautifully despite limited resources
Kind - Genuine in your desire to help make the world a kinder place, committing to always spreading and celebrating kindness
4-6 years of experience in Sales, with progressively increasing responsibility.
Excellent interpersonal skills. Ability to build strong relationships and to collaborate effectively across functions and with existing/potential customers.
Excellent quantitative and analytical skills, with the ability to distill insights, present findings clearly and drive action based on data
Demonstrated success in mid to large size organizations with ‘best-in-class’ processes AND entrepreneurial environments where you’ve had to ‘roll up your sleeves’ and get things done
Experience with B2C ecommerce platforms (Magento, Demandware, Shopify, etc.) is a plus
Consumer packaged goods experience a plus, preferably in a food business
What KIND offers
Competitive compensation, including equity in KIND!
Flexible Paid Time Off. Choose what works best for you, including summer hours
Excellent health, dental & vision insurance, with options to fit you & your family’s needs
Your health is important! Our wellness strategy focuses on mental and physical wellbeing through in office programs like Drs, Nutritionists, Mindfulness, Chair Massages & others
Casual office dress code; feel free to wear your KIND gear
Stock up on your favorite KIND bars to share with your family & friends, through a quarterly voucher
Training & tuition reimbursement program, because continuing to learn matters and we support your development
A dynamic, ambitious, fun and KIND work environment
The opportunity and responsibility to be KIND everyday
EEO At KIND, we are committed to an inclusive workplace where diversity in all its forms is championed. KIND is proud to be an equal opportunity workplace and we are an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know.
Keyword: eCommerce, Sales, strategic planning, analytics