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Citigroup Billing Client Experience Product Manager in New York, New York

The Product Developer is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.


  • The Product Developer is responsible for activities related to the development or new products and/or features and functionality of products including developing business cases, requirements definition (BRDs), product enhancements innovation, feature and functionality definition based on market and industry research and trends and client needs

  • This role manages the end-to-end product development lifecycle and internal applications and will also scope product releases, agreeing to and tracking business priorities, incorporating regulatory and compliance requirements and investment tracking

  • Creates a product vision aligned to business priorities and corresponding road-map to delivery

  • Follows market, industry and client trends to own field and adapts them for application Citi’s products and solutions platforms

  • Develops plans, prioritizes, coordinates design and delivery of products or features to product release, and serves as product champion within user community

  • Works in close co-ordination with Sales, Technology, Business Managers and senior stakeholders to fulfill the delivery objectives

  • Manages and implements a wide variety of products and solutions

  • Identifies solutions ranging across data analytics, reporting, CRM, Trade Workflows and trade processing

  • Has responsibility to deliver direct business results and advice regarding product development that necessitates a degree of responsibility over technical strategy

  • Partners with senior team members and leaders and a widely distributed global user community to define and implement solutions

  • Creates clear and specific project plans, business and technical requirements documents for product execution

  • Has direct interaction with business managers, technology, and sales to understand their long term vision, discuss industry trends, and incorporate them into the product & solutions strategy

  • Focuses on controls and governance, including performing Need-to-Know based security and access reviews, Access Approvals, controls testing and documentation

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.


  • 5-8 years of experience

  • Intellectual curiosity, analytical and conceptual thinker

  • Proactively seeks and develops new opportunities

  • Attention to detail and process/analytic mindset

  • Ability to build networks and relationships internally and externally

  • Familiarity with product development methodologies

  • Direct experience in end-to-end project delivery, preferably in product development, and knowledge of various analytical tools including Qlikview, Tableau, Access

  • Comfortable with performing data investigations that require a high degree of accuracy with tight timescales

  • Ability to create business analysis, troubleshoot data quality issues, and conduct exploratory and descriptive analysis of business datasets

  • Ability to structure and break down problems, develop solutions, and to drive to results

  • Process Management knowledge with a propensity for detail and comprehensiveness of content

  • Ability to collaborate and clearly communicate with team members of an organization

  • Project Management skills with experience leading large cross functional initiatives

  • Generation of reports and presentations for management


  • Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Citi's Global Billing Services (GBS) is a full-service revenue management platform that supports pricing, invoicing, collections, billing adjustments and accounting of Citi’s cash management and trade services revenue. GBS product roadmap revolves around delivering best-in-class billing experience for our corporate, public sector and FI clients and achieving revenue management excellence for the franchise.

Billing Client Experience Product Manager is a global role responsible for

  • coordinating client research, monitor market trends, define design innovation objectives and conduct beta programs to deliver differentiated billing self-service experience on the client portal

  • Defining and managing product requirements for solutions to meet evolving client needs for billing and pricing data over non-interactive channels such as APIs and file delivery

  • Leading product design, development and global rollout of interactive smart fee statements, client rate cards and analytics/digital advisory within the bank fees domain

Job Family Group:

Product Management and Development

Job Family:

Product Development

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Salary Range:

$109,120.00 - $163,680.00

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi ( .

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.