Live Nation Bowery Ballroom, General Manager in New York, New York
Reports To: Owners and Operations Manager
The General Manager is one of the most trusted and reliable positions at The Bowery Ballroom. They are responsible for the operation of the venue on show nights before, during and after the show. The Bowery Ballroom prides itself on a 25 year standard of providing an unparalleled experience for bands and patrons alike in the room. The General Manager will guarantee that the level of professionalism, hospitality and customer service that has become synonymous with The Bowery Ballroom is upheld every time the doors are open, and ensure the safety of the audience and the staff.
Duties / Responsibilities:
Work at least 80% of Bowery Ballroom’s shows prior to doors and until load out.
Works closely with owners, buyers, Operations Manager, and Production Manager who
provide direction on venue standards and compliance.
Interface with the venue Production Manager to understand the details of each show’s
Communicate throughout each event and show with the Tour Managers and Promoter as
Oversee all on site-employees; including box office, security, bar backs, janitorial, and
support the food & beverage manager as needed.
Coordinate all event day venue activities with Head of Security including but not limited
to deployments, entry & search procedures, pass sheets, VIP activations and incidents
○ Run pre show security meeting with the tour and internal staff
Remain alert and aware of all activity within the venue and the front doors. Respond to all incidents and questions as needed
Prepare venue for opening the door to patrons
First point of contact for elevated patron issues and security incidents. Address all patron
complaints in a professional and courteous manner.
Contribute to emergency preparedness and lead responses to emergency situations
Keep the venue safe and clean during the show.
Responsible for monies paid out day of show including but not limited to: artist fees, buy outs, and cash advances.
Record all data into the venue records and generate nightly reports.
Work with the finance department to manage and arrange cash inventory (if any).
May be called upon to support private event operations with high-touch corporate clients,
unique needs, and staffing requirements.
Write a show report detailing medical and security incidents, patrons issues, ingress and
egress flow, crowd demographics, and any other information that could be useful to
better improve the venue operations or patron experience.
Ensure orderly and respectful exterior operations to ensure good neighbor relations.
Base level knowledge of facility operations and the ability to respond (Fire Safety,
Cameras, Security Alarm, HVAC, house lighting, etc).
Primary point of contact and responsible adult on duty for all neighbors and City
Hire and train DOS staff members to ensure venue standards are met or exceeded.
Responsible for creating and disseminating a staff schedule to ensure proper call times
and amount of personnel, including but not limited to; security, box office, bar backs, coat check (seasonal). Approve hours worked, time off request, and shift coverage for part-time staff.
Work with tour representatives to advance meet and greets and make sure security requests are fulfilled.
Check for maintenance issues, project planning and coordinate with maintenance staff for resolution.
Other duties as assigned and needed.
Skills / Experience
Strong background in venue/event operations, and an overall interest in the arts
Previous experience in managing staff and outstanding leadership capability
Ability to work late nights, weekends and holidays
Confidence in basic math (as related to settlements and basic show accounting)
Proficiency in the Microsoft Office Suite, Dropbox, and Google Docs/Sheets
Exceptional guest service orientation and a professional, fun, friendly attitude
Attention to detail and strong organizational skills
Health Insurance (venue covers portion)
Optional Dental, Vision, Transit
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITY
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.
We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.
We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.
New York City Hiring Range $70-85K annually (not including annual bonus) **Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the New York Salary Transparency in Job Advertisements Law. It is estimated based on what a successful New York City applicant might be paid. It assumes that the successful candidate will be in New York City or perform the position from New York City. Similar positions located outside of New York City will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the NYC Law, a potential new employee’s salary history will not be used in compensation decisions.
Recognized three years in a row by Great Place to Work® and named one of People Magazine’s top 50 Companies that Care, Live Nation Entertainment is the global leader in live entertainment and ticketing. Our world-class portfolio reaches all aspects of the live event and ticketing industry, from ground-breaking software in Ticketmaster, mix of legendary venues and restaurants in House of Blues, production leaders in Concerts, exceptional brand partnerships in Media & Sponsorship, and unparalleled team of artist managers in Artist Nation supported by diverse professionals in all facets of Corporate operations.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our global workforce of more than 38,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents, perks like Roadie Babies (bring your little ones & a caretaker along with you on work trips) and Music @ Home (stipend to cultivate your little ones’ music interest), and tuition reimbursement to fuel your ongoing professional development. Plus, working for the world's largest live event and ticketing company means you'll have access to free concerts, festivals, sports games, and more through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.