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JPMorgan Chase Business Operations Executive Director - Digital Products & Channels in New York, New York

JPMorgan Chase is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. The firm serves millions of customers in the U.S. and many of the world's most prominent corporate, institutional and government clients.

Our Consumer & Community Banking (CCB) organization is dedicated to serving nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. As part of the group, you will support the delivery of award-winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. You will be empowered to contribute to the development and delivery of cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients. Our mission is to create engaged, lifelong relationships with current and future customers and we put our customers at the heart of everything we do.

CCB has undergone a massive transformation to a product-aligned organization, which has allowed us to accelerate our focus on customer experiences and the underlying foundation that powers them. Digital Products & Channels (DP&C) looking for a Head of Business Operations - DP&C to work across the team tasked with driving the development of delightful customer experiences across CCB's digital channels and ensure our digital products maintain the highest quality, consistency, and integrity standards.


  • This role will report to the head of Digital Products & Channels and will be in charge of coordinating multiple work streams including cross functional customer experience forums, policies, OKRs, financials, and core metrics

  • Assist with the development of DP&C's strategic vision and define success criteria for the next 1-3-5 years

  • Act as a culture setter and culture carrier by coordinating key planning, team building, communication and celebration events

  • Develop, set and measure key objectives and priorities for the team; drive execution through management of overall DP&C roadmap

  • Manage internal and external messaging of team's vision, progress and measures of success

  • Act as primary interface with all support groups including the Agility Office, Communications, Finance, Risk and Control

  • Network with broader Product Management community to import and share best practices

  • Actively participate in Digital and firmwide initiatives, where appropriate

  • Establish and govern management routines

  • Shape and guide content for critical meetings

  • Build and enhance key relationships with stakeholders who have influence on DPC and in turn build DPC's influence on the broader organization


  • Seasoned business leader with 8-10 years of work experience at a management consulting firm, on a corporate strategy team, or in investment banking

  • Experience in program and project management disciplines, preferably in the connection of multi-year large successful transformations

  • BS/ BA degree, MBA or Master's degree preferred

  • Experience influencing and collaborating with senior stakeholders in a matrixed organization

  • Excellent problem structuring and problem solving skills

  • Outstanding communication, interpersonal and presentation skills

  • Expertise in working in partnership with colleagues throughout the firm, and in leading collaborative teams to achieve common goals

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans