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JPMorgan Chase Business & Systems Strategist, Branch Innovation - NY in New York, New York

Business & Systems Strategist, Branch Innovation (mid-senior level)

The Chase Branch Innovation Lab is looking for a creative, seasoned, resourceful and inspired Business & Systems Strategist to envision and lead the development of breakthrough, technology-enabled customer experiences, using a human-centered design approach. The ideal candidate will bring a customer-obsessed mindset to driving change, innovation, and development through the organization. They will promote and sustain the advancement of creative tools, techniques, and strategies, and actively contribute to a culture of innovation and design excellence within the Branch innovation Lab. They will have been a key contributor to complex innovation programs, and will have demonstrated success across the full product lifecycle from concept, through development to launch.

Key skills and responsibilities

  • Brings a systems-thinking mindset and approach to problem solving, considering physical, mechanical and spatial aspects of an innovation challenge (hardware, space, technology)

  • Connects the dots on user needs and technology solutions, working closely with IT to vet and determine optional tech-driven solutions for the branch environmen

  • All-around strategic problem-solver and strategist, using technical awareness and trends to help identify divergent future contexts, and express a compelling story that envisions ways products, services, and systems could work

  • Leads teammates and business partners/stakeholders through making complex decisions at the intersection of customer desirability, technical viability, and business feasibility

  • Creates journey maps, use cases and business cases for new technology-driven experiences for customers and bankers

  • Helps Chase humanize technology and bring products to market through close collaboration with partners and stakeholders

  • Works independently with intelligent initiative; self-directed, with sound judgement in prioritizing time and decision-making

  • Can set direct and influence others, within and outside the Branch Innovation Lab core team

  • Collaborates easily and productively with internal partners [IT, Digital, and Design] vendors, and consultants

Qualifications

  • Adept and empathic human-centered practitioner, creative thinker and thought leader, who can conceive and articulate service experiences that consider physical and digital interactions – with a portfolio of case studies, including products and experiences that have gone to market, with positive business impact/results

  • 4+ years of experience working in engineering, technology, innovation, business strategy, analytics, new product development, and/or product management; experience managing projects a plus

  • Degree from an accredited Engineering program (Mechanical, Computer, Industrial or Systems Engineering) and/or a degree is Business with a strong professional track record

  • Experience thriving in a fast-paced, collaborative, cross-disciplinary and geographically dispersed environment

  • Experience working with and presenting to senior executives

JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.

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