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Citigroup Capacity Planning Business Analyst in New York, New York

DART oversees data, analytics, reporting and technology to facilitate decision making and increase, decrease or alter the profile of risk in line with organizational goals or compliance policies. The portfolio of the team includes:

Data Management: ingesting, storing, organizing, maintaining, and overseeing data processes

Analytics: enabling exploration and business insights

Reporting (Enterprise risk reporting): summarizing and organizing data to make it digestible

Technology: leveraging technology to reduce risk, simplify processes and digitize business activities

The Risk Reporting Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area.


  • Identify capacity planning areas that can be improved to increase efficiency and strengthen business processes.

  • Partner closely to communicate analytics findings and facilitate changes.

  • Analyze, review, forecast, and trend complex data - creating 'what if' models, identifying viable options to enabling data-driven decisions that supports business objectives.

  • Manage strategic planning, problem solving, and analytical tasks, simultaneously balancing multiple tasks.

  • Create, and maintain forecasting analytics to ensure production expectations are met by optimizing the balance of employee schedules with time off allotments and overtime needs.

  • Develop and manage near-term capacity planning models to monitor productivity, attrition, occupancy, hiring trends and headcount needs to meet required business objectives.

  • Analyze and articulate staffing recommendations.

  • Forecast and plan required staffing levels making tactical decisions relative to how much PTO can be allowed and if staffing levels require overtime or if voluntary time off can be allowed.

  • Partner with HR to ensure the appropriate number of requisitions are placed to support this business initiatives.

  • Communicate and coordinate with various departments, including long term capacity planning, finance, and HR.

  • Demonstrates ability to Lead projects and/or offer solutions at an advanced level, for assigned operations area.

  • Serves as analytical and/or procedural expert, representing a unit or team on cross function operational processes, project deliverables.

  • Applies in-depth knowledge of business operations and develops of new techniques/processes for the area or function.

  • Integrates subject matter and industry expertise within a defined operations area. significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating to others in area.

  • Evaluates moderately complex issues that have substantial potential impact, and recommends changes to streamline processes as required.


  • 3+ years of experience in an analytically oriented role, analyzing information from multiple data sources to identify trends and outliers for issue detection and problem resolution.

  • Prior Capacity Planning/Resource Planning experience.

  • Knowledge of workforce mgmt., workforce operations, business analytics, forecasting system/tools and predictive modeling.

  • Broad business experience driving execution and adoption of key strategic programs across large teams.

  • Ability to work in a flexible manner and willingness to undertake other duties as reasonably requested.

  • Strong financial analysis, budget planning and management experience.

  • Dedicated professional who can lead through ambiguity and independently execute with minimal direction.

  • Trusted professional with the ability to direct strong personalities and drive open items to effective resolution.


  • Bachelor’s degree in Finance, Economics, Statistics or other analytical discipline.


  • Excellent executive presence, interpersonal and collaboration skills.

  • Excellent PC skills including proficiency using Microsoft Suite (Word, Outlook, Excel, PowerPoint, and Teams) as well as various audio/visual equipment and virtual meeting platforms including Zoom.

  • Experience with VBA, SQL, Python, BI database / reporting (i.e. Microsoft SQL Server, Oracle, Workday etc.) and SharePoint.

  • Excellent capabilities creating compelling data driven visualizations (with tools such as Tableau, Power BI, Excel, Access, SAS, Business Objects, etc.)

  • Strong knowledge of data analysis techniques, and database architecture and design.

  • Excellent analytical and problem-solving skills with a focus on structure and execution.

  • Superior time management, task management, organizational skills, customer service, flexibility, attention to detail, and written and verbal communication skills are a must!

  • Proven ability to handle sensitive, confidential information with integrity, discretion, and sound judgment.

  • Demonstrated ability to simultaneously handle a high volume of tasks.

  • Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources.

  • Strong communication and diplomacy skills are required.

  • Regularly assumes informal/formal leadership role within teams.

Job Family Group:

Risk Management

Job Family:

Risk Reporting

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.