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American Arbitration Association Case Counsel, International Centre of Dispute Resolution in New York, New York

The American Arbitration Association (AAA), the leading provider of alternative dispute resolution services, seeks a Case Counsel to join its International Centre of Dispute Resolution (ICDR). The ICDR is the AAA's international division and the world's leading provider of dispute resolution services to businesses in matters involving cross-border transactions. The Case Counsel manages international arbitration cases and assists with developing and promoting the ICDR services.

The ideal candidate must have access to a private Wi-Fi network and telework using an AAA-issued laptop temporarily until our headquarters in New York City reopens this summer.

Named as one of the 50 best nonprofits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, a student loan repayment program, a 403(b) retirement plan with substantial company match, and discounted pet insurance, and generous paid-time-off benefits.

The selected candidate will possess a broad negotiation, active listening, communication (verbal/written), and critical thinking skill set including general corporate, not-for-profit, or other organizational experience, with a demonstrated ability to interact and work with individuals at all levels internally and externally. Primary responsibilities include the following:

  • Evaluates, interprets, and delivers the appropriate case management services to assigned cases.

  • Familiarizes oneself with each arbitration case's contract provisions and identifies any variation between the rules and the case contract to ensure consistency and appropriate case administration.

  • Conducts administrative conferences and initiates and facilitates preliminary hearings.

  • Assists mediators and arbitrators in compliance with all applicable rules and the issuance of awards.

  • Evaluates arbitrator challenges and recommend decisions.

  • Creates lists of the most suitable and appropriate arbitrators and mediators to propose to parties from ICDR/AAA's international roster based on contract requirements and/or parties' preferences.

  • Serves as an impartial liaison to initiate and maintain efficient information flow between the parties, representatives, arbitrators, and mediators.

  • Maintains uniform case information and accurate records of financial information, including billing, fee disbursement, check requests, expenses and receivables.

  • Proactively identifies expectations and works closely with parties, arbitrators, and mediators.

  • Communicates ICDR/AAA policies and procedures to parties and counsel.

  • Acts as a customer service representative and recognizes potential future business when answering general inquiries expressing interest in the Association and its services.

  • Cultivates relationships with customers to garner a high level of trust and respect in ICDR/AAA and our services.

  • Communicates customer feedback for improvement to management on a regular and consistent basis

  • Understands the responsibility of arbitrators/mediators and provides regular performance feedback.

Development and Outreach Responsibilities:

  • Assists with the organization, logistics, and management activities of ICDR/AAA conferences.

  • Attends and participates in local and regional seminars, programs, and conferences if called upon.

  • Attends meetings or presentations as coordinated by ICDR executive management; Acts as a host for visitors interested in the ICDR or its services.

  • Suggests potential ICDR arbitrators and mediators to the ICDR executive management.

  • Shares received development (non-case related) communications and inquiries with ICDR executive management.

Education/Experience: Bachelor's degree in business, legal, or related discipline; 3 years of relevant experience; or an equivalent combination of education and experience. Juris Doctorate (JD) or Masters of Law (LL.M.) preferred.

Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.

Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.

Software Skills: Intermediate proficiency with Microsoft Outlook, Word.

Job ID: 2021-1746

External Company URL:

Street: 120 Broadway

Telecommute: Yes