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JPMorgan Chase CB Principal Digital Design Researcher (New York or Palo Alto) in New York, New York

Help us on our mission to create best in class digital experiences in the Commercial Bank at JPMorgan Chase.

We are looking for a creative, resourceful and seasoned UX Researcher with strong human-centric research skills to join our Commercial Bank Digital Experience Design team.

The ideal candidate has deep expertise in qualitative research and usability, plus a breadth of experience across generative, formative, evaluative and quantitative research. You are a self-starter, comfortable working with ambiguity in a fast-paced, dynamic, and ever-evolving environment.

You will be responsible for scoping and crafting research strategy, designing and conducting research, facilitating Design Thinking workshops, bridging research into design work and delivering actionable insights for a variety of digital projects. You will work closely with designers, product managers, technical leaders, senior business executives, and clients to transform end-to-end customer experiences

Why should you join our team?

  • You will join a team that is growing fast and having fun!

  • You will have the best of both worlds: We have a vibrant start-up like culture, within the context of large respected organizations with the benefits that come along with it

  • You will gain a breadth of experience across a variety of products and services, and have the opportunity to learn and grow, being part of a diverse team of talented designers

  • You will have impact on business large and small. We design powerful financial insights, in an easy to use, consumer grade experience, thereby democratizing access to world class financial services. Our goal is to help businesses succeed and communities thrive.

We hope you will join us on our journey as we transform the Commercial Bank by design.

Location - Onsite New York, NY or Palo Alto, CA - Hybrid/Flexible Work Arrangements

We have started coming back into the office on a hybrid basis (though flexible!) with the candidate expected to be based in either NYC or Palo Alto. Note: is not a fully remote role.

Key Responsibilities: - This is an individual contributor design role

  • Frame and prioritize research opportunities in a fast-paced, customer-centric culture that moves rapidly through the ideation, concepting, and development of new solutions

  • Develop ambitious yet realistic research plans that meet the objectives of project stakeholders while centering on uncovering the goals and needs of the end-users

  • Lead strategic customer research in close collaboration with designers, product managers, technology leaders, and business stakeholders on time and within budget

  • Synthesize research findings and create relevant, revealing, and inspiring artifacts (personas, journey maps, storyboards, presentations, etc.)

  • Share knowledge with project teams through engaging methods of storytelling (audio, video, visual design, writing, etc.)

  • Translate and bridge research to tangible design opportunities. Deliver design recommendations with consideration for diverse stakeholders

  • Design and facilitate engaging, outcome-focused workshops and co-creative sessions (e.g. for user research, brainstorming, concepting) leveraging design thinking methodology and best practices, both for end-users and project stakeholders

  • Advocate, educate and enable internally and externally across the firm on Design Research and Design Thinking best practices

Required Qualifications:

  • Minimum +5 years of relevant professional industry (non-academic/internship) experience in UX Research, User Research, Design Research or related field

  • An online portfolio or samples of work demonstrating relevant experience and process

  • Experience in planning and conducting different types of research activities including stakeholder interviews, contextual inquiries, usability studies, and other research activities

  • Deep understanding of the Design Thinking methodology, both as a practitioner and educator with experience in planning and facilitating co-creation workshops for discovery activities and validation of design work

  • Ability to communicate and document research findings through artifacts, documentations, and presentations to diverse audiences (e.g. executives, business and development partners, etc.)

Preferred Qualifications:

  • A degree in Design Research, Interaction Design, User Experience (UX) Design, Service Design, Human Computer Interaction (HCI), Human Factors, or related fields

  • Understanding of UX design principles and ability to bridge experiences and touchpoints within a digital and product design context

  • Familiarity with research tools (e.g. UserTesting, dScout, UserZoom, etc.)

  • Familiarity with deign, prototyping, and presentation software (e.g. Figma, Adobe Suite, InVision, and Keynote)

  • Ability to concept and create prototypes (even in lo-fidelity) to learn and improve your ideas

  • Knowledge/past experiences in financial services

The final officer title and job grade is at the discretion of the firm and will be discussed at the time of offer. It may be different than what is listed on the requisition based on candidate experience level.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans