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American Queen Steamboat Company Chief Purser in New York, New York

Description

NOW HIRING FOR THE 2023 SAILING SEASON!

The Chief Purser efficiently manages financial, revenue, and guest administration service issues onboard and carries them out in a manner consistent with the company’s high standard of service.

Essential Duties & Responsibilities

  • The Chief Purser must able to interact with all Front Office, Food and Beverage, Housekeeping, Deck and Engineering departments as well as all guests in a professional and friendly manner.

  • Prepares daily and weekly financial reports onboard vessel.

  • Manages, trains and coaches pursers and 1st purser onboard vessel.

  • Responsible for scheduling and crew berthing of Pursers office.

  • Work with Microsoft Office, POS and PMS systems. (MXP experience a plus)

  • Responsible for all banks onboard vessel.

  • Responsible for all guests and crew accounts.

  • Performs payroll functions for crew.

  • Ensure proper vessel embarkation and debarkation functions are performed.

  • Coordinate provision needs for vessel at select ports of call.

  • Ensure behavior and performance supports the company’s Mission; promotes year-round success of system

  • Holds all employees and leaders equally accountable to meet technical, employee and leader standards

  • Solicits feedback; takes action to continuously improve success of team

  • Maintain the highest standards of good marine practice & professionalism

  • Participate and ensure participation of all USCG mandated drills and emergency procedures as directed

  • Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results.

Requirements & Qualifications

Education:

  • HS Diploma or Equivalent Required

  • Bachelor’s Degree in related field required

  • Professional Certification(s) or License:

  • Valid Driver’s License

  • Valid Transportation Worker Identification Credential (TWIC) – if applicable, and/or ability to obtain and maintain

  • Copy of DD214, if Veteran status

Skills & Abilities:

  • Excellent verbal and written communication skills; must be fluent in English

  • Ability to interact with individuals at all levels in a pleasant and professional manner

  • Proficiency with MS Office applications and POS systems

  • Ability to train and supervise employees

  • Logically and independently plan, organize and complete work assignments

  • Must maintain a neat, clean and professional appearance

Experience:

  • At least five to seven years of experience in position with similar duties and responsibilities

  • Cruise industry experience preferred

Physical:

  • Must submit to and pass mandated USCG physical

  • Ability to meet and maintain the maximum onboard bunk bed capacity of 300 lbs.

  • Ability to conduct work in a marine environment that is subject to some/all the following: confined spaces, uneven surfaces, variations in temperature, wake, and motion

  • Ability to lift and carry up to 50 lbs.

  • Ability to climb stairs and ladders

Other:

  • Must be at least 21 years of age.

  • Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.

  • This position pays $270/day worked

*Additional requirements may be required depending on the physical needs of the role

Our Values - RESPECT:

At City Experiences and American Queen Voyages, our mission is to create amazing experiences – not only for our guests, but our employees. Our company values (RESPECT) allow us to live out our mission of creating amazing experiences.

RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork.

EEO - Equal Opportunity Employment

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law. 

Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations. 

Qualifications

Licenses & Certifications

Required

  • TWIC

  • Driver's License

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