American Queen Steamboat Company Chief Purser in New York, New York
NOW HIRING FOR THE 2023 SAILING SEASON!
The Chief Purser efficiently manages financial, revenue, and guest administration service issues onboard and carries them out in a manner consistent with the company’s high standard of service.
Essential Duties & Responsibilities
The Chief Purser must able to interact with all Front Office, Food and Beverage, Housekeeping, Deck and Engineering departments as well as all guests in a professional and friendly manner.
Prepares daily and weekly financial reports onboard vessel.
Manages, trains and coaches pursers and 1st purser onboard vessel.
Responsible for scheduling and crew berthing of Pursers office.
Work with Microsoft Office, POS and PMS systems. (MXP experience a plus)
Responsible for all banks onboard vessel.
Responsible for all guests and crew accounts.
Performs payroll functions for crew.
Ensure proper vessel embarkation and debarkation functions are performed.
Coordinate provision needs for vessel at select ports of call.
Ensure behavior and performance supports the company’s Mission; promotes year-round success of system
Holds all employees and leaders equally accountable to meet technical, employee and leader standards
Solicits feedback; takes action to continuously improve success of team
Maintain the highest standards of good marine practice & professionalism
Participate and ensure participation of all USCG mandated drills and emergency procedures as directed
Performs other duties if required since above stated describe only a regular working day and may not be inclusive of every task needed to achieve results.
Requirements & Qualifications
HS Diploma or Equivalent Required
Bachelor’s Degree in related field required
Professional Certification(s) or License:
Valid Driver’s License
Valid Transportation Worker Identification Credential (TWIC) – if applicable, and/or ability to obtain and maintain
Copy of DD214, if Veteran status
Skills & Abilities:
Excellent verbal and written communication skills; must be fluent in English
Ability to interact with individuals at all levels in a pleasant and professional manner
Proficiency with MS Office applications and POS systems
Ability to train and supervise employees
Logically and independently plan, organize and complete work assignments
Must maintain a neat, clean and professional appearance
At least five to seven years of experience in position with similar duties and responsibilities
Cruise industry experience preferred
Must submit to and pass mandated USCG physical
Ability to meet and maintain the maximum onboard bunk bed capacity of 300 lbs.
Ability to conduct work in a marine environment that is subject to some/all the following: confined spaces, uneven surfaces, variations in temperature, wake, and motion
Ability to lift and carry up to 50 lbs.
Ability to climb stairs and ladders
Must be at least 21 years of age.
Submit to and pass alcohol and drug tests as mandated by the USCG including but not limited to pre-employment, random, reasonable suspicion and post-accident/incident testing.
This position pays $270/day worked
*Additional requirements may be required depending on the physical needs of the role
Our Values - RESPECT:
At City Experiences and American Queen Voyages, our mission is to create amazing experiences – not only for our guests, but our employees. Our company values (RESPECT) allow us to live out our mission of creating amazing experiences.
RESPECT stands for: Respect, Environment, Safety First, Professionalism, Exceed, Communication and Teamwork.
EEO - Equal Opportunity Employment
The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law.
Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations.
Licenses & Certifications