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blueground Client Experience Trainer in New York, New York

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning. We’re now hosting guests in more than 5,500 homes in 18 cities, with an aim to hit 50 cities by 2025. Our vision comes to life through our ways of working. For our 500+ member team located across 9 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role’s requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two. We are driven by our core values. To our team, Time is our most important resource. Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.We’re shaping the future of living, and we want you to be part of that journey.

We are looking for a Client Experience Trainer to join our high performing Client Experience team. You will focus on calibrating the training sessions in theory and practice for new cohorts of employees joining Blueground and eventually lead the training of the newcomers.

What you will focus on:

  • Responsible for designing and delivering effective Customer Experience training programs to new hires and existing employees

  • Work closely with the Customer Experience leadership team to assess and understand training needs, as well as establish key success criteria for training execution

  • Understand business goals to create, develop and update new training to continually improve the quality and efficiency of the Customer Experience team

  • Audit department's use of knowledge, tools, and processes on a regular basis and provide feedback and additional training where needed

  • Monitor training performance metrics and KPIs during 30/60/90 day performance, provide improvement feedback, and address improvement opportunities by guiding and coaching new hires

  • Liaise closely with Customer Experience managers, continually monitor and evaluate and update internal training curricula, and maintain effective reporting processes

  • Create training schedules for the Client Experience team based on workflows

  • Update and maintain a database of all educational material, based on data and research

  • Contact and utilize outside vendors and resources for instructional technology, to meet specific training needs

  • Assess instructional effectiveness and determine the impact of training on employee skills

What we’re looking for:

  • Bachelor’s degree in Education, Training, HR or related field

  • 2+ years of relevant experience as a Trainer

  • Excellent verbal and written communication skills in English

  • MS Office proficiency and tech savviness

  • Top-notch organizational skills with attention-to-detail, good time management and prioritization

  • Ability to collaborate cross-functionally with other departments

  • Familiarity with learning management system providers

  • Experience with BPO a plus

Your benefits:

  • Competitive salary

  • Dynamic working environment with talented people

  • Corporate finance learning and business acumen development

  • Flexible paid time off

  • Group Health Insurance program

  • Complimentary accommodation in Blueground locations. Think summer in Athens and winter in Dubai!

At Blueground we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, color, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

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