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Citigroup Client Service Officer in New York, New York

The Client Service Sr. Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.

Responsibilities:

  • Deliver wealth management services to CITI PRIVATE BANK clients with guidance from the Banker teams.

  • Manage and execute client transactions with respect to business and individual banking, credit and investment products. Ensure transactions are completed within audit and compliance standards as well as timely.

  • Take ownership of client investigations (e.g., statement reporting issues and pricing inquiries) and collaborate with operational and middle office teams to ensure effective resolution.

  • Coordinate account maintenance for all products and reporting on WINS including address changes, telephone number updates, account status changes, rates and fee waivers.

  • Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.

  • Proactively arrange and participate in client visits and perform service quality check-in calls to clients.

  • Proactively communicate client financial activity, large funds movements and other relevant client matters as appropriate.

  • Perform responsibilities through proficient use Citi applications.

  • Participate in service related process improvements.

  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 5-7 years relevant experience in the financial industry is preferable.

  • Client facing experience; strong background and interest in the fields of operations and compliance; previous sales referral experience

  • Knowledge of investments, banking, and credit products

  • Ability to establish relationships and partner effectively with various groups including sales, service, operations and compliance.

  • High level of integrity and commitment to maintaining confidentiality with respect to the franchise and the client

  • Demonstrate initiative without compromising compliance or confidentiality

  • Ability to multi-task with strong organizational and time management skills per the needs of banker teams and clients

  • Ability to problem solve and analyzes data with demonstration of attention to detail

  • Strong verbal and written communication skills

  • Proficiency and aptitude in utilizing systems, MS Office, web based and other desktop applications

  • Foreign language proficiency, verbal/written communication skills, a plus (Spanish (preferred))

  • US: Licenses: Series 7/63 or 7/66 or willing to acquire within 120 days

Education:

  • Bachelor's/University degree or equivalent experience

Job Family Group:

Private Client Coverage


Job Family:

Client Services


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) .

View the "EEO is the Law (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf) " poster. View the EEO is the Law Supplement (https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

View the EEO Policy Statement (http://citi.com/citi/diversity/assets/pdf/eeo_aa_policy.pdf) .

View the Pay Transparency Posting (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)


Effective November 1, 2021, Citi requires that all successful applicants for positions located in the United States or Puerto Rico be fully vaccinated against COVID-19 as a condition of employment and provide proof of such vaccination prior to commencement of employment.

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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